Relocruitment is working with an established and growing removals company to recruit an experienced Operations Manager to lead their NW London branch.
About Our Client
Our client is a well-respected name in the domestic and commercial removals sector, committed to delivering world-class service to their clients. With a strong focus on compliance, quality, and customer satisfaction, they've built a reputation for reliability and professionalism. This is an opportunity to join a business that values its team and invests in operational excellence.
The Role
This is a hands-on leadership position where you'll take full ownership of the operational success of the branch. Reporting to the Branch Manager, you'll lead the team, manage fleet compliance, oversee warehouse operations, and ensure every move runs smoothly. You'll be the driving force behind efficiency, safety, and customer satisfaction—balancing strategic oversight with day-to-day problem-solving.
Your key focus areas:
Fleet & Compliance Management
* Maintain full HGV operator compliance including vehicle maintenance, tachograph management, and drivers' hours
* Ensure all legal and Traffic Commissioner undertakings are met
* Manage MOT schedules, inspections, and defect reporting systems
Warehouse & Resource Management
* Oversee warehouse operations, storage administration, and container movements
* Manage inventory, crate usage tracking, and maximise warehouse capacity
* Lead and motivate the warehouse team to deliver exceptional results
Team Leadership
* Manage and develop foremen, porters, and drivers to achieve high performance
* Handle operational diaries, timesheets, expenses, and holiday planning
* Foster a professional, motivated, and efficient team culture
Customer & Client Relations
* Act as the primary operational contact for clients and resolve queries effectively
* Support the Branch Manager with complaints, damage reports, and correspondence
* Ensure seamless communication throughout every customer journey
What We're Looking For
You'll be an experienced operations professional with a strong background in removals or logistics. You understand transport legislation, fleet management, and the importance of compliance. You're a natural leader who can motivate teams, solve problems under pressure, and keep everything running like clockwork.
Essential experience and skills:
* Proven leadership and team management ability
* Strong knowledge of domestic and commercial removals operations
* Understanding of transport legislation and HGV operator compliance
* Excellent planning, organisational, and communication skills
* Customer-focused with a problem-solving mindset
* Full UK driving licence and physical fitness required
What's On Offer
* Salary: £38,000 - £42,000 per annum
* Location: NW London
* Hours: 45 hours per week (flexibility required for operational needs)
* Full-time permanent position with a respected removals company
* The opportunity to lead and shape branch operations
* A varied, challenging role where no two days are the same
If you're ready to take the next step in your removals career and lead a successful operation, we want to hear from you