Temporary IT Support Engineer - Immediate start until end of June. Stonehouse - Education Sector 37.5 hours per week - 1 hour lunch Main Responsibilities and Key Accountabilities: 1st/2nd Line IT Support Assist with the maintenance and administration of the schools IT networks and cloud-based services. Provide technical support to all users across the College, both academic and administrative. Distribute ICT consumables as necessary and manage IT assets effectively. Utilize the service management system for: Problem investigation and diagnosis. Implementation of solutions and documentation of actions and findings. Communication with users throughout support processes. Escalation of problems to senior IT staff or external agencies where required. Assist with managing and maintaining user accounts within Active Directory. Support the implementation and management of user environments using relevant software such as Group Policy. Monitor and maintain College systems in alignment with established plans. Ensure all new equipment warranties are registered, and IT asset registers are maintained. Assist in the procurement of IT equipment, ensuring best value and compliance with school requirements. Liaise with 3rd party suppliers and vendors to support licensing requirements and renewals of services. Desktop & Application Support Diagnose and repair PCs, Macs, laptops, tablets, peripherals, and applications. Support all school software applications, including the School Management Information System, VLE, and library management system. Provide support for servers, including backup routines. Installation, Configuration & Cyber Security Ensure all College-owned devices are installed with required software and kept up to date with the latest security fixes. Support security systems and policies to protect the Colleges devices, users, and systems. Assist in planning and implementing IT solutions. Set up IT equipment for school events and prepare equipment and services in line with specifications and deadlines. Ensure antivirus software is installed and operational across the network. Assist with imaging of machines and configuring/installing new hardware and software. Support physical installation, equipment movement, and infrastructure tasks. A working knowledge of: PC hardware with experience of diagnosing problems PCs, MACs and operating systems including Windows 10 / 11 / OS X Basic Understanding of TCP/IP networking Office 365 and Microsoft Office 2016 / 2019 / installation and operating Microsoft products including Microsoft Teams, OneNote, OneDrive and SharePoint AV equipment including interactive whiteboards / screens Experience with MS Windows server 2016 / 2019