Grade 5 Family Gateway Contact Officer x 4. These roles are hybrid with an agreed number of days in the office each week (usually 2 days). The office base will be the Conference Centre, Eastmoors Road, CF24 5RR.
o Post #1 is cover post for 3 days a week.. The post holder will not be expected to carry a caseload although they will be responsible for managing and co-ordinating multiple referrals.
o Post #2 The post holder will not be expected to carry a caseload although they will be responsible for managing and co-ordinating multiple referrals.
The post holder will not be expected to carry a caseload although they will be responsible for managing and co-ordinating multiple referrals.
Family Gateway Contact Officer About the Service Cardiff Family Advice and Support is an innovative and progressive service within the directorate of Childrens Services in Cardiff Council.
Accredited with a Families First Quality Award, the service provides high quality information, advice and assistance for babies, children, young people, families and professionals across the city.
The service utilises a family centred, strengths based and inclusive approach, to identify the most appropriate support that will meet the wellbeing needs of both individuals and the family as a whole.
The teams within the service work collaboratively with a range of professionals and partners to ensure support is at the right level and at the right time. About the job
The post holder will work as part of the Family Gateway Team to provide information, advice and assistance to families and professionals, both in respect of services directly provided by Early Help and those provided by other partner agencies.
Contact with families or those referring into the service is facilitated through telephone calls, web chat and e-mail. We will offer you:
A friendly and supportive working environment Regular support and supervision to support you in your work. A wide and extensive training programme with opportunities to train in specific areas. Systems and technology which enable and promote hybrid working. An opportunity to deliver a service to babies, children, young people and their parents/carers that make a difference to them and theirwellbeing
What we are looking for from you We are looking for people with: Enthusiasm, motivation and positivity Resilience and the ability to respond positively under pressure. A passion for making a difference to the lives of families across the city. A comprehensive understanding of the needs of babies, children, young people and families. Proven experience of building effective working relationships with a diversity of individuals and groups. Skills to build rapport effectively and quickly through the use of excellent interpersonal skills. An ability to provide clear and accurate information and advice. A comprehensive working knowledge of the Microsoft package and or case management systems. The right individual will also be able to recognise whether an individual is at risk and be able to consult and liaise with Social Workers and with other professionals or partner agencies as required.
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