Are you a commercially driven Account Manager looking for your next challenge?
At Whistl, were looking for a confident and proactive Account Manager to manage and grow a portfolio of predominantly government customers, delivering strong commercial performance and exceptional service.
This is a field-based role where you will take ownership of key client relationships, identify growth opportunities, and drive retention, revenue, and profitability across your portfolio.
We offer a competitive annual salary plus the opportunity to earn up to 40% of salary through commission and bonus, making this an excellent opportunity
Apply today to take the next step in your career with Whistl.
About the Role
The Role -
* Manage and develop a portfolio of key customers within a defined territory
* Deliver against commercial targets including revenue, volume, and margin
* Build and deliver effective account plans to drive growth and retention
* Identify upsell and cross-sell opportunities across Whistl services
* Lead client meetings, reviews, and contract renewals
* Analyse customer data to identify efficiencies and improvements
* Provide accurate forecasting and support business planning
* Work closely with internal teams to ensure excellent service delivery
Benefits
* Annual leave enhanced with long service.
* Company Pension
* Long service rewards: both financial and leave-based.
* Health cash plan.
* Life assurance scheme.
* Critical Illness Cover
* Career development opportunities.
* Access to a well-established Employee Assistance Programme provider.
* Company Car
* Access to our prestige benefits and rewards portal.
* And other excellent benefits you'd expect from a market leader.
Requirements
* Experience managing a portfolio of clients to a high standard, with at least two years relevant experience or an equivalent combination of education, training, and experience.
* Good knowledge of the DSA and/or parcel industry
* Ability to understand and articulate customer needs and requirements.
* Ability to lead face-to-face meetings with contacts at all levels within a customer base, e.g. operational contacts, commercial contacts, business owners.
* Confident and clear verbal and written communication skills, including the ability to adapt communication style based upon the audience.
* Ability to conduct face-to-face presentations to customers.
* Strong analytical and numeracy skills, including the ability to analyse data and draw relevant conclusions.
* Ability to establish and maintain effective working relationships with colleagues, managers and clients.
* Ability to influence at colleague level.
* Ability to prioritise and coordinate multiple work requirements to meet deadlines.
* Full, valid UK driving licence essential
* Occasional overnight stays to meet business requirements
Desirable:
* University degree or equivalent.
* Industry qualifications, e.g. JIC Mail, Direct Marketing, Print certifications and accreditations
Additional Information:
* Extensive use of telephone, video, and face-to-face communication
* Regular periods of sitting for extended durations
* Frequent domestic travel across the UK is required
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