SC Clearable IT Support Technician - Helston TR12
Location: Must live within 20 miles of Helston
Clearance: SC Clearable
Contract Type: Contract
Duration: 1 December 2025 - 30 June 2026
Pay Rate: £18.87 per hour
About the Role
We're looking for an IT Support Technician to join our team in Helston. This role is ideal for someone with strong technical skills and a proactive approach to service delivery. You'll be responsible for managing tickets, stock, and hardware repairs while ensuring compliance with agreed processes and service levels.
Key Responsibilities
* Ticket Management: Handle and update tickets assigned to your Hub and surrounding spokes, maintaining service levels as per contract.
* Stock & Asset Management: Manage Hub stock, scanning kit in/out of locations, and maintain accurate asset records.
* Disposals: Oversee and process disposals through the Hub in line with contractual requirements.
* Hardware Repairs: Triage and repair in-warranty hardware, liaising with vendors for parts and returns.
* Locker Replenishment: Ensure lockers are replenished where required.
* Service Improvement: Identify potential issues and suggest improvements to your Team Leader.
* Compliance: Follow all agreed processes and procedures from the Authority
What We're Looking For
* SC Clearable (or willing to undergo clearance).
* Strong IT hardware knowledge and troubleshooting skills.
* Excellent organizational skills for managing tickets and stock.
* Ability to work independently and as part of a team.
* Must live within 20 miles of Helston TR12
Why Join Us?
* Competitive hourly rate of £18.87.
* Fixed-term contract from 1 December 2025 to 30 June 2026.
* Opportunity to work on secure, high-profile projects.
* Supportive team environment with room for growth.
Apply today and be part of a team that keeps IT services running smoothly!