Job Description
The successful candidate will have proven experience in managing service providers within technical fire and security environments, strong stakeholder engagement skills, and the ability to condense complex information into clear, concise reports.
While technical knowledge is advantageous, the ability to lead, organise, and maintain compliance is essential.
Key Responsibilities
1. Manage service delivery from subcontractors (e.g., G4S, PTSG) for technical security and fire alarm systems, ensuring zero downtime.
2. Act as the primary client-facing authority, building and maintaining confidence with both internal stakeholders and external clients.
3. Oversee and monitor performance of subcontractors, ensuring compliance with contractual obligations and industry standards.
4. Create, implement, and review the Service Delivery Plan, including emergency response plans and supporting processes.
5. Filter detailed technical reports into concise summaries for senior leadership and stakeholders.
6. Lead on the development and continuous improvement of technical security and fire alarm service solutions.
7. Establish and maintain effective internal and external processes to optimise service efficiency.
8. Ensure all documentation and compliance requirements are maintained across all service deliverables.
Professional and Personal Competencies/Qualifications
9. Experience managing service providers within technical fire and security environments.
10. Strong stakeholder engagement and communication skills.
11. Ability to condense complex information into clear, actionable insights.
12. Proven leadership and organisational skills, with the ability to work independently.
13. Ideally some technical knowledge of security systems and fire alarms.
14. Commercial awareness and ability to deliver improvements responsibly.
15. Hold a UK driving licence (travel to Stoke and Birmingham offices once a week).
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.