The Role
You will lead a large team to deliver safe, customer-centric, high-quality, value-for-money property repairs, improvements, projects, and maintenance services. Delivery will be through a mixture of in-house workforce, subcontractors, main contractors, and possibly external consultants. You must ensure all work is undertaken safely and competently, with a focus on customer satisfaction, regulatory compliance, and performance monitoring.
Responsibilities include:
* Managing significant, complex annual budgets, monitoring expenditure, and ensuring compliance with procedures and audit requirements.
* Delivering improvement programmes and projects meeting performance, financial, and customer satisfaction targets.
* Effectively deploying resources, including suppliers, to maximize productivity and customer benefit.
* Developing relationships with stakeholders and ensuring alignment with SNG's objectives and policies.
* Leading strategic and operational service delivery across localities, both residential and non-residential.
* Collaborating with senior leaders to deliver the Corporate Plan, ensuring timely and cost-effective achievement of projects.
* Driving business effectiveness by implementing innovative solutions to improve customer service and operational efficiency while ensuring compliance.
What we're looking for
* Experience leading a multidisciplinary, customer-focused team in a large maintenance and engineering organization.
* Strong knowledge of programme development and performance improvement.
* Ability to manage budgets, forecast income and expenditure, and mitigate risks.
* Analytical skills to interpret business data and develop meaningful metrics.
* Strategic thinking, commercial acumen, and values-driven behavior aligned with our corporate and customer objectives.
* Proven track record of delivering innovative concepts and adapting to policy changes.
* Ability to meet deadlines and work effectively in a complex, dynamic environment.
* Knowledge of health, safety, and environmental legislation with a focus on compliance.
* Excellent customer service achievements in complex delivery environments.
Benefits at SNG include:
* Annual flex-pot, discounted shopping, and cycling schemes.
* 25 days holiday plus bank holidays, increasing to 30 days with service.
* Generous pension scheme (up to 12%), life cover at 4x salary.
* Wellbeing benefits, including 24/7 virtual GP service.
* Flexible working arrangements.
* Options for private medical, dental insurance, and critical illness cover.
We are committed to Equality, Diversity, and Inclusion and seek leaders who share these values. Learn more on our careers site.
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