Key Holder - Brighton, East Sussex Job Type: Casual The Role The Flour Pot Bakery is a renowned artisan bakery and café, committed to serving high-quality baked goods, specialty coffee, and exceptional customer service. We take pride in our handcrafted products, sustainability efforts, and creating a warm, welcoming environment for our customers. Job Overview: As a Café Key Holder, you play a vital role in supporting the daily operations of the café. You will be responsible for opening and/or closing the store, ensuring smooth service, and assisting with leading the team alongside the rest of the café management team. This position requires a passion for hospitality, excellent leadership skills, and a hands-on approach to delivering outstanding customer experiences. Key Responsibilities: Opening & Closing Duties: Responsible for opening or closing the café, including setting up for service, cash handling, and securing the premises. Customer Service Excellence: Deliver an outstanding experience to every customer, upholding The Flour Pot Bakery’s excellent service standards. Team Leadership: Support and motivate the team, ensuring a positive and productive work environment. Operational Support: Assist with stock management, health & safety compliance, and maintaining cleanliness and hygiene standards. Problem Solving: Handle customer concerns, resolve issues efficiently, and escalate when necessary. Barista & Food Service: Confidently prepare and serve high-quality coffee and food, maintaining consistency and speed. Sales & Cash Handling: Process transactions accurately and support end-of-day reporting. What We're Looking For: Previous experience in a hospitality, café, or retail environment. Experience in a supervisory or key holder role is preferred. Passion for great coffee, food, and customer service. Strong leadership and communication skills. Ability to work independently and as part of a team. Reliable, punctual, and responsible. Food hygiene and safety awareness (training provided if needed).