The Role
An exciting opportunity for a talented Customer focussed Technical Account Manager to join our busy Team.
Applications are invited from committed, reliable and proactive individuals, capable of operating efficiently in a fast paced, dynamic working environment. Reporting directly to the Senior Technical Account Manager, candidates will have strong communication and interpersonal skills, confident of liaising at all levels both internally and externally, helping to maximise client engagement and unlock new business opportunities.
Highly organised with exceptional attention to detail, the Customer Technical Manager will manage high profile retail accounts by interacting directly with the Technical and Commercial managers. Delivering the business and technical strategy for each customer, whilst driving quality through collaborative, quality improvement plans involving the supply base, factory, farm and customer. Duties will also include analysing and managing customer performance data and enabling continuous improvement prioritisation. You will be working across the business to ensure customer requirements are communicated and met.
Key Responsibilities
1. Provide Technical Support to Customer contacts, primarily Technical and Commercial Managers
2. On-board new suppliers to relevant customer systems
3. Communicate and implement strategy plans internally
4. Develop quality improvement plans
5. Customer site visits and pre-production runs
6. Maintain customer score cards to seek and achieve continuous improvement
7. Manage NPD and EPD product launches and packaging trials
Requirements
Required Knowledge, Skills & Experience
8. Excellent communication and presentation skills
9. Commercial awareness
10. Strong interpersonal and relationship building ability
11. Previous experience in Quality or Technical Management (or equivalent discipline)
12. Previous FMCG or Food/Produce experience desirable
13. Knowledge of retailer codes of practice, requirements & systems desirable
14. Strong organisational skills and attention to detail
15. Effective project/priority management
16. Food Safety Level 2
17. HACCP Level 2
18. UK driving licence and ability to travel within the UK
19. Proficient in the use of MS Office applications, emails and the internet
20. Previous experience of Supplier compliance systems, Global GAP, Red Tractor, SMETA
Benefits
Why Work for Barfoots?
21. Investors In People Silver Award status.
22. Company pension scheme
23. 24/7 Online GP access
24. Life Assurance
25. Employee Assistance Program
26. Benefits Platform
27. Development opportunities
28. Discounted leisure membership
29. Discounted vegetable box scheme
30. Cycle to work scheme
31. Free onsite parking
32. Approved training centre for Highfield qualifications
33. Rapidly growing company
34. Committed to Sustainability