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Base pay range
£23,848 a year
Stoke on Trent
Hours per week: 37.5
Contract type: Permanent
Job Description
Provide support and advice to young people who have experienced homelessness and other forms of social exclusion. Work with the team to manage the day‑to‑day running of the young person’s 24/7 supported accommodation scheme and be the first point of contact for customers and visitors.
Key Responsibilities
* Support customers to move into the service, completing detailed and thorough sign‑ups to ensure they understand the rights and responsibilities of themselves and Concrete.
* Cover all reception tasks, including the phone, post and reception enquiries.
* Support customers to manage their rent and service charge payments, including benefit claims where necessary.
* Maintain the safety and security of young people and the building by supervising the entrance and exit of the building and conducting regular health and safety checks.
* Arrange appointments for customers, e.g., with their GP or DWP and accompany them where appropriate. Provide advice on housing, health, welfare benefit claims and other issues as necessary.
* Work with the local community and respond to neighbourhood concerns or queries when needed.
* Support the service’s income through the minimisation of void loss and arrears by reporting, monitoring and following up on maintenance jobs until completion. Prepare void rooms for re‑let and keep the service clean and tidy.
* Maintain a high standard of records, keeping all financial and administrative systems up to date.
What We’re Looking For
* Educated to GCSE Level or a good level of maths and English.
* Some experience dealing directly with the public and/or clients or customers in a busy service environment.
* Experience dealing with complex and difficult behaviours in relation to young people facing multiple disadvantages or the willingness to develop these skills.
* Great communication and administrative skills.
* A genuine understanding and compassion for people without a home, who will empower customers and give them a voice without judgement.
* Flexibility and adaptability to work on a rota that includes early mornings, afternoons and evenings.
* DBS check.
* Full UK driving licence and ability to use own vehicle for work purposes.
Additional Information
Help us give those without a plan, voice or home to build concrete futures by tackling the issues that keep people from finding their own home. Apply now! Please note – we will be interviewing as we go along, so the vacancy may close early if we find the right person.
#Stoke #StokeonTrent #HousingSupportCoach #YoungPeople #Homelessness #FullTime #GreatBenefits #JobsThatGiveBack #ComplexNeeds #HousingCrisis
Who We Are
We’re part of Honeycomb Group, a team of social‑minded brands championing happy homes in our region by providing services and support that help people across Staffordshire and its surrounding areas feel secure, connected and confident.
Concrete is a local charity, support network and campaigner leading the fight to erase homelessness within Staffordshire and its surrounding areas. Through a community‑led approach, Concrete helps those without a plan, without a voice and without a home build concrete futures by tackling the underlying issues that keep people from finding and securing a home of their own.
Join us on our fight to make homelessness history across Staffordshire and everywhere.
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