Job Purpose
To lead and direct a team in developing and delivering person‑centred services, manage resources to meet service user and contract outcomes, develop staff skills, apply person‑centred planning and review tools, and embed a quality assurance framework at the service level.
Living Our Values
Ensure staff develop positive relationships with service users, support individual outcomes, keep people central in planning, demonstrate person‑centred principles, and act as a positive role model and coach.
Principal Accountabilities
- Follow person‑centred principles in all operations.
- Assess, plan, monitor, and review individual support.
- Capture, report, and analyse appropriate information.
- Lead and manage staff to maintain high performance and standards.
- Utilise staff strengths and skills effectively.
- Recruit, coordinate, and deploy staff resources efficiently.
- Maintain a customer‑focused ethos and strong professional relationships.
- Provide coaching, supervision, and appraisal to all staff.
- Identify and meet staff training and development needs.
- Organise and facilitate productive team meetings.
- Promote good practice and community connections.
- Ensure compliance with policy, procedure, and legislation.
- Maintain required quality standards for service delivery.
- Manage all internal and external reportable events.
- Evidently demonstrate quality service delivery.
- Assist the Area Manager with resource management.
Requirements
- Significant experience of person‑centred planning and review.
- Significant experience of supporting people with learning disabilities and mental health needs.
- Significant experience of people management.
- Experience of leading and managing a staff team.
- Experience of undertaking staff supervisions and appraisal.
- Experience of partnership working.
- Experience of managing resources within an agreed budget.
- Experience of using IT systems for service and people management.
Skills & Knowledge
- Knowledge of equality and anti‑discriminatory practices.
- Excellent time management and ability to prioritise a complex workload.
- Ability to inspire and drive person‑centred principles and practices.
- Ability to assess, plan and monitor care and support to achieve individual outcomes.
- Ability to engage with service users, families and carers, building trust.
- Excellent written and verbal communication skills.
- Strong knowledge of the needs of people with mental health or learning disabilities and current best practice.
- Leadership and team management capability.
- Competence in using person‑centred tools for individual and team development.
- Policy and procedure application that drives quality outcomes.
- Initiative, self‑motivation and resourcefulness.
- Effective resource management.
- ICT proficiency for information, performance reporting and communication.
Qualifications & Training
- NVQ3 qualification in management or care (or equivalent) or willingness and ability to complete within a set time period.
- Training in person‑centred practices (planning, review, team development).
- Other – Disability Confident employer programme.
Benefits
- 35‑hour working week with flexible options (9‑day fortnight or 4.5‑day week).
- 33 days annual leave per year, with buy/sell option.
- Supernumerary Team Leader role, no shift requirement.
- Matched pension contributions up to 6%.
- Health cash plans.
- Death in service benefit.
- 24/7 virtual GP and mental health consultations.
- Employee discounts (Amazing People Rewards).
- Blue Light Card eligibility.
- Comprehensive induction, ongoing support and professional development.
- Funding to complete a Level 3 qualification if not yet held.
- Empower Development Programme for leaders.
Work Hours & Shift Requirements
Willingness to work flexible hours, on call, 7 days a week including unsocial hours and weekends, and to use a vehicle for the role.
