Customer Support Specialist German & English
Belfast VR Hub - On-site
£28,017.60 per year + perks & benefits
Full-time, permanent, 40 hours (rota between 6am - 7pm, Mon - Sun)
Were looking for German & English-speaking Customer Support Specialists to join a team supporting innovative VR technologies and products. You'll be helping users worldwide through social media, live chat, email, WhatsApp, and phone.
What you'll be doing: Customer Support Specialist German & English
* Deliver a first-class white glove support experience across multiple channels.
* Engage with customers in both German and English, resolving technical and non-technical issues.
* Monitor social media and online forums, responding in a professional and brand-aligned tone.
* Spot trends, escalate issues, and help improve the user experience.
* Build a positive online community by encouraging user participation.
What were looking for: Customer Support Specialist German & English
* Fluency in German and English (minimum B2 CEFR level).
* Experience in customer service and/or social media support.
* Strong written communication and attention to detail (typing 55 WPM with 95% accuracy).
* Confidence dealing with a mix of technical queries and customer concerns.
* Interest or experience in VR/gaming is desirable.
This role offers the chance to be part of an exciting industry while developing your career in a supportive, team-focused environment.
️ Apply today to start the process.