Content Designer
Location: Newcastle (hybrid with client onsite work)
Employment Type: Permanent / Full‑time
Salary: Up to £55,000 + 10% Sign On Bonus
The Role of Content Designer
We are looking for an experienced Content Designer / UX Writer to join a collaborative, multidisciplinary digital delivery team. In this role, you will use research, data, and user‑centred design principles to create clear, accessible, and consistent content across digital products and services.
You will work across multiple client engagements and industries, helping users understand complex processes through well‑designed content, while championing User‑Centred Design (UCD) as a core delivery practice.
This role offers the opportunity to work as the sole UX Writer within agile teams, owning content design decisions while collaborating closely with designers, researchers, developers, and stakeholders.
What You’ll Be Doing as a Content Designer
* Design and deliver high‑quality micro‑copy and long‑form content that is clear, accessible, and user‑focused
* Lead content design activities, ensuring a user‑centred, evidence‑based approach across projects
* Use research insights, analytics, and data to inform and improve content decisions
* Collaborate with User Researchers, UX Designers, Developers, Business Analysts, and Subject Matter Experts
* Ensure content is factually accurate, up to date, and aligned with user needs
* Understand and improve end‑to‑end user journeys, using UX writing to simplify complex language and processes
* Present and explain content decisions to internal teams and client stakeholders
* Continuously iterate and improve content based on user feedback, usability testing, and best practices
* Ensure compliance with accessibility standards, legal and regulatory requirements
* Work independently to a high standard as the UX writing specialist within Agile/Scrum teams
Essential Skills & Experience of the Content Designer
* Experience working as a Content Designer or UX Writer using User‑Centred Design principles
* Hands‑on experience applying Government Digital Service (GDS) design principles
* Proven ability to advocate for User‑Centred Design within delivery teams
* Experience influencing and negotiating with senior stakeholders
* Exceptional written and verbal communication skills
* Experience working with brand tone of voice guidelines, design patterns, and style guides
Desirable Experience of the Content Designer
* Working in an Agile or multidisciplinary delivery environment
* Using Markdown and/or HTML
* Experience working across multiple clients or digital service environments
Package Benefits for the Content Designer
* Competitive salary
* 25 days annual leave
* Private medical insurance
* 3 additional paid days per year for charitable or volunteering activities
* Ongoing learning and development opportunities
* The chance to work on meaningful digital services across a wide range of industries