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Customer Experience Leader - York Monks Cross, Huntingdon
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Client:
Location:
Huntingdon, United Kingdom
Job Category:
Customer Service
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EU work permit required:
Yes
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Job Reference:
35dec789f4d5
Job Views:
4
Posted:
28.04.2025
Expiry Date:
12.06.2025
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Job Description:
Overview
McDonald's is one of the most recognised brands in the world, built on core values: Serve, Inclusion, Integrity, Community, and Family. We are committed to fostering a safe, respectful, and inclusive workplace, providing quality jobs, and ensuring opportunities are open to all.
The Customer Experience Leader role focuses on continuously improving the customer experience. You will be at the heart of our business in the dining areas, welcoming customers and creating 'feel-good moments'. You will work closely with the management team to suggest improvements to our customer service, utilizing your training and skills.
In a fast-paced, energetic environment, you will deliver exceptional service. Building genuine rapport, uplifting the mood, and inspiring others to improve performance are key. You should be receptive to customer needs, eager to exceed expectations, and respectful under pressure. Expertise in customer recovery and creating positive experiences is essential. Maintaining high energy levels while working efficiently is crucial.
We are looking for someone with a genuine smile, enthusiasm, energy, and the ability to connect with customers and make them feel valued.
Benefits include: Holiday pay, Service Awards, Meal allowance, Employee discounts from top brands, and more.
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