UK Payroll AdministratorUK Payroll Administrator
Department: Operations
Employment Type: Permanent
Location: Edinburgh, Scotland
Reporting To: UK Payroll Team Lead
Description
Our payroll operations are the at the heart of our business, managing a portfolio of customers managing the delivery of end-to-end UK payrolls, ensuring that the service is consistently delivered accurately and on time while providing a best-in-class customer experience. Managing your own portfolio of customers, you'll act as a trusted partner and expert, supporting them to make sure they deliver for their people.
We have offices in Aberdeen and Edinburgh, and have adopted hybrid working in both locations. We're happy to discuss how that might look for you as part of the hiring process.
On a typical day, you'll be...
1. Acting as the focal point for a varied portfolio of payroll clients, delivering consistently fantastic customer service
2. Processing end-to-end UK and Irish payrolls of various headcount and payplexity
3. Hosting and chairing regularernance calls with clients to track progress, review performance and identify opportunities for improvement
4. Preparing monthlyernance reports
5. Ensuring that payroll manuals are relevant and updated regularly to reflect current processes
6. Preparing payroll calendars and checklists, ensuring that checking sheets arepleted for every payroll processed
7. Answering queries from clients, partners and colleagues, troubleshooting and resolving where possible, or escalating moreplex issues through our internal channels