Here at West Bromwich Albion Football Club, we have an exciting opportunity to join our Ticketing team as Assistant Head of Ticketing. The main purpose of this role is to support the Head of Ticketing in the day-to-day management and delivery of all ticketing operations within a fast-paced sports environment, ensuring a smooth, efficient, and fan-focused service while contributing to revenue generation and operational excellence. About The Candidate Person Specification Essential Criteria Previous experience in a ticketing or box office environment, ideally within sport or live events. Strong leadership and team management skills. Familiarity with ticketing systems (e.g., Secutix, SeatGeek, Ticketmaster, or similar platforms). Excellent communication and customer service skills. Strong organisational and problem-solving abilities. Full driving license Right to Work in the UK Desirable Criteria Knowledge of EFL or Premier League ticketing regulations. Experience in sales reporting and financial reconciliation. First aid or health & safety training. About The Club Equality and Diversity West Bromwich Albion FC is an equal opportunities employer and is committed to provide equality and fairness for all employees and opposes all forms of unlawful and unfair discrimination and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status or pregnancy and maternity. West Bromwich Albion Football Club also welcomes applications from suitably qualified members of the armed forces family. Safer Recruitment West Bromwich Albion is committed to safeguarding and promoting the welfare of children, young people and adults at risk, therefore expects all staff and volunteers to share this commitment. WBA’s Safeguarding, Equality and Whistleblowing policies can be accessed here https://www.wba.co.uk/club/about-us/club-policies It is unlawful for the Club to employ anyone who is involved with regulated activity who is barred from doing so and we will carry out rigorous pre-employment checks and screening. A DBS, References, Qualifications, Proof of Identity and Right Work in the UK checks will be required and carried out for this post.