Property Support Officer Location: Bolton Salary: £32,767 - £36,197 (Grade 4) Contract Type: Permanent Benefits: Hybrid working, generous annual leave, birthday day off and much more Join our team as Property Support Officer We are looking for two Property Support Officers (Access) to help keep our homes and residents safe. This role focuses on gaining access to homes for essential health and safety checks and repairs, especially where access has been difficult. You will work with customers, colleagues and partner organisations to find practical, respectful solutions that protect people and properties. Key Responsibilities Manage a caseload of properties where access is needed for essential safety checks such as gas, electrical, fire, damp, asbestos and building safety works Work with customers to understand barriers to access and find non-legal, supportive solutions wherever possible Build strong working relationships with internal teams and external partners, including contractors, utility providers and emergency services Carry out home visits, consultations and awareness discussions to explain safety responsibilities and required works Keep clear, accurate records of all contact, actions and evidence, suitable for compliance and potential legal use Prepare and escalate cases for legal action when all other options to gain access have been exhausted What youll need to succeed Experience supporting or coordinating essential health and safety inspections, servicing or repairs in peoples homes Confidence communicating clearly and calmly with a wide range of people, both verbally and in writing Ability to organise and manage your own workload, make informed decisions and respond to risk appropriately Knowledge or awareness of building safety, compliance or housing regulations, with a willingness to learn and develop further Strong collaboration skills, with the ability to work positively with colleagues and external organisations A full, valid driving license and access to a vehicle for work purposes What we offer Hybrid working & flexibility supporting work-life balance Generous annual leave starting at 27 days, rising to 32 days after 5 years plus bank holidays Birthday day off take your birthday as paid leave Buy or sell annual leave flexible options to suit your lifestyle Local bank holiday extra day off around New Year Enhanced maternity, paternity & adoption pay Free on-site parking at key office locations Employee Assistance Programme emotional wellbeing support for you and your family Cycle to Work & Car Leasing Schemes save on tax and NI Pension schemes with life insurance cover Perkbox an employee engagement platform with perks, benefits, rewards, wellbeing resources, discounts, freebies and more Healthcare cash plan claim back costs for dental, optical, physio & more Lifestyle discounts cashback and savings at major retailers Learning & development opportunities grow your career Volunteer days up to 5 paid days to give back