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This job is with St. James's Place, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
The Role
The role of the Technology Support Specialist is to provide outstanding technical support to users throughout the SJP community. On occasion there will be a project focused requirement where location support may be necessary.
What Will You Be Doing
* Resolving technical tickets via email, phone and face to face in line with target SLAs.
* Dealing with complex tickets & requests, recreating the problem, finding a solution and testing the outcome.
* Working In Tech Stop IT Drop In centre resolving customer Issues where required.
* Coaching and training of junior team members.
* Liaising with other SJP Technology teams and users to find solutions.
* Investigation into root cause of issues and working towards a fix forever.
* Creating knowledgebase articles for the team and Service Desk.
* Handling users' critical issues, concerns and VIP tickets
* Demonstrate the competence and knowledge required to have full permissions to make system changes.
Essential Criteria
* Experience of providing user technical support in the current Windows environment
* Good understanding of systems and processes to provide support with increased permissions
* Sound knowledge of Microsoft Office 365 and components
* Good understanding of Operating Systems, Mobile devices and Peripherals
* Technically experienced with an understanding of the operational infrastructure
* Knowledge of networking and security practices including anti-virus.
Desirable Criteria
* Exposure to of the finance industry
* Knowledge of ServiceNow, JIRA or other ticketing systems
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
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