Team Manager – Foods (Berwick-upon-Tweed/Galashiels)
Join to apply for the Team Manager – Foods – Berwick-upon-Tweed/Galashiels role at Marks and Spencer.
Key Accountabilities
* Support the growth and profitability of the store through the implementation of the retail plan and delivery of KPI measures for the area of accountability.
* Role model great customer service and ensure the delivery of a customer‑focused service proposition that delights customers.
* Recruit and develop talent within the customer assistant team to support succession requirements of the store and region.
* Ensure colleagues understand and are motivated to deliver their part.
* Support the store to trade safely and legally, protecting customers, colleagues and the M&S brand.
* Deliver an inspirational, improved and consistent visual customer journey in‑store that encourages customers to shop and buy more often.
o Drive profitability and sales for the area through the Retail Plan and Store KPI’s.
o Support the delivery and embedding of the business transformation plan and change initiatives.
o Deliver great standards and service by setting clear expectations with store colleagues.
o Create the right culture, role‑model new digital ways of working and leadership behaviours.
o Create a multiskilled team, coaching and training the team to utilise all tools available for sales and service.
o Deliver brilliant basics through the team.
o Seek customer feedback and take action to deliver improvement.
o Use data and insight to improve the in‑store experience, operation and performance.
o Support the delivery of Plan A.
o Review individual performance through quality conversations, manage underperformance where required and celebrate success.
o Recruit for the team, ensuring new starters have a brilliant onboarding experience.
o Deliver all line‑management activities in line with company processes and policy.
o Build an active working partnership with BIG, provide feedback and support the development of BIG reps.
o Deliver operational excellence to maximise product availability, minimise stock and cash loss.
o Ensure process and tasks are delivered in line with business expectations and operating standards, allocating resources accordingly.
o Maintain a safe and legal store environment.
o Support visual merchandising updates across all launches, events and campaigns.
Technical Skills / Experience
* Lead a team to deliver excellent customer service and KPI’s across the store.
* Understand commercial, visual, operational and people processes and systems.
* Use data and MI to identify commercial, visual, cost savings and customer opportunities.
* Have good working knowledge of visual merchandising principles and digital capability.
* Maintain knowledge of legal requirements across accountability and the store.
* Apply people policies and manage performance within a team.
* Conduct difficult conversations and inspire peers with effective communication.
* Plan and review progress across the week and month.
* Demonstrate resilience under pressure and build relationships with stakeholders.
* Adapt to change with a growth mindset and lead teams through change.
Key Leadership Capabilities
* Embed change for lasting commercial impact and results.
* Support colleagues in adapting to change and address resistance.
* Own the success of the team and coach to accelerate performance and growth.
* Recognise high performance and improve poor performers.
* Communicate why colleagues matter to M&S and how their work delivers results.
* Use customer feedback and market trends to guide team work.
* Proactively collaborate with colleagues across the business.
* Use multiple channels and technology to communicate effectively.
* Help teams understand information and business messages.
Key Relationships and Stakeholders
* Customers
* Colleagues
* Store Leadership
* Regional Leadership
* BIG
Seniority level: Mid‑Senior level.
Employment type: Part‑time.
Job function: Management and Manufacturing. Industry: Retail.
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