Salary: £69,000 - 69,240 per year Requirements: We are looking for a Service Designer with extensive experience in the Public Sector, particularly with Government Digital Services. To be successful in this role, you will need active SC Clearance and a strong understanding of user-centred design principles. Responsibilities: In this role, I will expect you to: Lead the design of end-to-end services that meet user needs and deliver on policy intent. Ensure accessibility and usability across digital touchpoints and service journeys. Map and analyze complex service ecosystems, identifying pain points, opportunities, and dependencies. Collaborate with multidisciplinary teams, including policy, operations, product, delivery, system design, and user-centred design. Engage in collaborative and open design processes, sharing knowledge with your team and the wider organization (where information security allows). Map existing systems and processes (both online and offline) using verified information to provide evidenced 'as-is' states. Develop service blueprints, journey maps, and other artifacts to communicate service design concepts visually and concisely. Facilitate workshops and co-creation sessions with stakeholders and users. Align service design with organizational goals, technical constraints, and delivery capabilities. Advocate for user-centred and inclusive design practices across the organization. Support the development of service strategies and roadmaps for transformation. Track pain points outside the scope of current delivery for future consideration. Mentor and guide less senior service designers and contribute to the wider design community. Ensure services are designed for scalability, sustainability, and continuous improvement. Technologies: Support LESS Security UX UI Design More: I am offering a competitive rate of £577.00 per day inside IR35 for an initial duration of 6 months. This role is primarily remote, allowing flexibility while you work on delivering digital transformation to a public sector body within our global IT consultancy. last updated 8 week of 2026