LAKESIDE HEALTHCARE is changing the face of primary care provision in England. We are bold, adventurous, and ambitious and determined to thrive in uncertain times. We are the largest 'true' partnership in the NHS and operate from various sites across the East Midlands. We serve the healthcare needs of over 170,000 patients across Northamptonshire, Lincolnshire & Cambridgeshire. Joining our team presents an opportunity to be part of a large organisation that is changing the way primary care is delivered today.
About the Practice/Department/Team
Lakeside Stamford is a friendly surgery run by doctors, nurses and associated staff who know their patients and care deeply about the quality of health provided to our community. We build upon this by investing in people, facilities, and equipment to provide services that are more accessible, more convenient and more diverse within the local community.
Job Introduction
Do you have excellent customer service skills?
Do you thrive in a busy, fast paced environment?
Are you an organized person with great attention to detail?
If you answered yes to any of these questions, we would like to hear from you
What you will do
You will be assisting and directing patients toward the appropriate service or healthcare professional in a courteous, efficient, and effective way. Duties include:
* Processing appointment requests from patients for on the day and future appointments
* Receive and make telephone calls as required.
* Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery
* Registration of new patients – computer data entry and medical records
* Front desk duties.
* Administration duties.
* Process digital platform submissions.
Essential Criteria
We are looking for somebody with.
* Excellent interpersonal, verbal, and written communication skills
* The ability to use their own initiative
* The ability to work as part of an integrated and multi-skilled team
* Good telephone manner, even when under pressure
Application process
Please apply with your CV and Cover Letter.
We encourage candidates to not delay their application as we retain the right to close the advert early should the volume of applications become very high.
Should you need any adjustments to the recruitment process, at either application stage or interview, please contact the hiring manager or you can speak to our HR team via the email address on our website.
Equality, Diversity and Inclusivity
We value diversity and we're committed to creating a diverse and inclusive culture where everyone is able to be themselves and to reach their full potential and we actively encourage applications from people of all backgrounds, ethnicities and cultures. We believe that a diverse workforce will help us to care for and support our patients and employees. Unfortunately, we are unable to recruit anyone below the age of 18 yrs so that we can protect young people from health & safety and safeguarding risks.
Equal Opportunities
Lakeside Healthcare Groups (LHG) are an equal opportunities Employer. We are committed to ensuring that all our staff and applicants for employment are protected from unlawful discrimination. All employees and job applicants will be treated equally, fairly and with respect. We will endeavour, through appropriate training, to ensure that employees making selection and recruitment decisions will not discriminate, whether consciously or unconsciously, in making these decisions throughout our recruitment and selection processes and follow recognised industry best practice.
Please check out our website for everything you want to know about who we are.
Website
Job Type: Full-time
Pay: £12.21 per hour
Benefits:
* Company pension
* Free parking
* On-site parking
* Store discount
Work Location: In person
Application deadline: 12/10/2025