Do you want to be part of a caring, forward-thinking team who make a difference? Join us as our...
Income Officer
Part-time: 21 hours per week (7 hours per day, 3 days per week)
Permanent
Office Location: Croydon
Hybrid working: 1 day in office per week
Salary: £23,098.90 (Pro Rata Per Annum)
Reports to: Senior Income Officer
Interview date: 2 December 2025
Advert Closing: 19 November 2025
What we are looking for:
An experienced individual with excellent customer care skills to provide successful outcomes including contributing to increasing resident satisfaction and sustaining tenancies
Managing rent accounts, maximising rental income and be the first point of contact for residents about all types of income queries
Ensure that all cases follow our approved escalation process within procedures and policies for rent arrears. This includes making and monitoring agreements with residents to repay rent arrears
Demonstrate brilliant customer care, minimising the financial hardship suffered by our residents, ensuring they are offered the right advice that will provide residents with the confidence to make contact to arrange to repay arrears
Be responsible for taking enforcement action in cases where legal and non-legal remedies are appropriate to control debt levels. Including representing the organisation in court hearings and evictions, following correct protocols.
Contribute to the development and overall performance of the Income Team, and its operation to ensure the cost-effective delivery of high-quality services
Essential requirements:
Basic DBS check
Right to work in the UK
Experience with court protocol, dealing with vulnerable residents and understanding of Universal Credit
What you'll bring to ccha:
Good understanding of social housing issues and dealing with vulnerable residents
Ability to support our residents facing financial, social, or health difficulties by signposting them to relevant support services
Excellent communication skills
A demonstrable knowledge of best practice in income management and debt collection
Computer literate understanding of spreadsheets and ability to use various software packages
Ability to use own initiative in dealing with the diversity of our residents
A working knowledge of legislation court protocol and understanding of Universal Credit
The ability to manage a varied and busy workload to meet targets and deadlines
High level of numeracy and literacy
Experience of building effective relationships with internal and external partners
About us
Founded as Croydon Churches Housing Association, ccha is a social housing provider focused on quality homes and excellent customer care. We manage over 1,600 homes across Croydon, Sutton & Bromley, offering social housing, Shared Ownership, and outright sales. We are dedicated to building more quality homes and positively impacting local communities while ensuring our residents feel happy and safe.
Equal Opportunities Statement:
ccha is committed to fostering a diverse environment and is proud to be an equal-opportunity employer. We encourage applicants from all backgrounds to apply. If you need assistance with your application, please .
If you're interested, please apply via https://ccha.biz/about-us/working-for-us/ where the full job description can be found. Please apply for this role through the ccha website (detailed above) to complete an application to be considered.
Please note, correspondence regarding your application form will come from either of the email addresses or .
Other roles you may have experience with could include : Rent Income Officer, Income Recovery Officer, Rents Officer, Housing Income Officer, or Income Management Officer.
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