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About the Role:
We are looking for a Field Service Engineer to be based at our Warrington Depot, covering Warrington and Cheshire.
The focus of this role is to ensure we deliver a first-class service to both internal and external customers. You will actively seek revenue opportunities and discuss these with customers, Customer Support Representatives, and your Line Manager.
What you will be doing:
* Service and repair Volvo construction equipment or miscellaneous equipment.
* Identify mechanical problems using technical knowledge and computerized diagnostic equipment, offering guidance and advice to customers.
* Carry out duties in a commercially focused way, seeking additional service revenue opportunities and promoting our aftermarket solutions.
* Work in line with quotations and time guides, highlighting to management where additional work may be required.
* Ensure software updates are installed as new versions are released.
* Complete tablet inputs, electronic reports, and timesheets in real-time, providing comprehensive details of the work undertaken.
* Order parts for your work as necessary and return parts in a clean condition at the time of job completion.
* Able to work overtime as required and honor reasonable call-out requests.
* Attend relevant product or systems training courses.
Requirements
Knowledge, Skills, and Experience
In order to set you up for success, we look for the following skills and experience:
* A formal engineering qualification in Plant Maintenance, Agricultural/HGV mechanics, or related discipline (e.g., NVQ 3/C&G).
* Relevant experience in repairing and maintaining heavy construction plant, including proven technical competence on diesel engines, transmissions, drive lines, hydraulics, and electrics.
* Advanced diagnostic and troubleshooting skills with a comprehensive understanding of hydraulics, electrics, and EATS.
* Ability to communicate effectively with colleagues, management, and customers.
* Work with a cost-conscious mindset to ensure maximum profitability.
* Strong problem-solving and diagnostic skills.
* Confident in using computer systems and Outlook.
* High attention to detail.
* Conscientiousness in all aspects of the job.
* Highly responsible, reliable, honest, and trustworthy.
* Ability to understand technical literature and systems.
Desirable:
* Experience in Welding and Fabrication.
Benefits
What We Offer You
Alongside a competitive salary, you will have access to the following benefits:
* 5% Employer Pension contribution.
* 25 days annual leave plus Bank Holidays.
* Cycle to Work Scheme.
* Life Assurance: 4x annual salary.
* Yulife - Wellbeing App offering discounts and vouchers.
* Financial, Physical, and Mental Health Counseling and Coaching sessions.
* Free Will writing service.
* EAP, including 24/7 Doctor access.
* Healthshield - Cash plan for all employees.
* Family-friendly policies.
* Company events.
Additional Details
* Seniority level: Associate
* Employment type: Full-time
* Job function: Information Technology
* Industries: IT Services and IT Consulting
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