What We Are Looking For:
We are seeking a motivated 2nd Line Support Technician ready to embrace challenges and solve problems. Join us to contribute to exciting projects and deliver exceptional customer service.
Our Values (How We Work):
Netmatters prioritizes team wellbeing, work-life balance, and mental and physical health. We value teamwork, client satisfaction, and social responsibility, including environmental initiatives and charitable support. We are an equal opportunities employer promoting openness, respect, and inclusion.
What You Should Bring:
- Excellent communication skills
- Good IT and problem-solving skills in areas such as:
-- On-site router installations
-- Basic Firewall installation
-- SSL VPN configuration
-- Acronis backup setups and troubleshooting
-- Writing procedures
-- Monitoring alerts, network switches, and server alerts
-- Active Directory/Azure AD, Office 365, SharePoint, Wi-Fi, UPS, NAS, Microsoft Intune
- Ability to work in a team and provide thoughtful input
- Well-organized with responsibility for assigned tasks
- Demonstrated technical knowledge and structured problem-solving approach
- Full UK Driving Licence
Additional Skills (Preferred):
- 2+ years supporting SMBs in outsourced IT
- Experience logging time on tickets
Role Specifics:
- Support SMB networks
- Support PCs and servers remotely and on-site (Win10, Win11, Server 2012-2022)
- Office 365 maintenance, migration
- Support customer applications, manage DNS, email, IP phones
- Lead technical projects and develop IT strategies
- Exposure to tailored technologies and industry sectors
What We Offer:
- Competitive salary, regular reviews
- On-site parking, awards, growth opportunities
- Supportive environment with mental health focus
- Benefits including private health, gym, flexible holidays, hybrid work, and more
- Social events, career development, modern office amenities
More about us: Netmatters is a growing company with over 100 team members across multiple locations, committed to honesty, transparency, and client-first service.
Our mission: To drive exceptional growth for our clients through expert advice and innovative technology.
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