Salesforce Field Service Lightning Senior Project Manager / Delivery Manager
Location: London and Portsmouth
Permanent: £90k-£100k + car allowance + bonus
We are seeking an experienced Salesforce Field Service Lightning (FSL) Senior Project Manager / Delivery Manager to lead and oversee a major, company-wide FSL implementation programme for a multi-site workforce of approximately 2,500 employees.
The successful candidate will have delivered at least two full lifecycle Salesforce Field Service Lightning implementations and have a proven track record of working with large, outsourced service providers and systems integrators.
Key Responsibilities:
Lead end-to-end Salesforce Field Service Lightning implementation projects from initiation to go-live and adoption.
Manage project scope, timelines, budgets, risks, and resources effectively.
Work closely with stakeholders, technical teams, and business users to ensure seamless deployment and integration with existing systems.
Ensure delivery adheres to Salesforce best practices, governance, and compliance standards.
Provide leadership and direction across all relevant Salesforce Service Cloud and FSL capabilities, including mobile workforce optimisation, scheduling, and asset management.
Required Qualifications:
Proven experience delivering large-scale Salesforce Field Service Lightning projects.
Strong understanding of Service Cloud, mobile solutions, and workforce scheduling/dispatch processes.
Demonstrated ability to work effectively with third-party vendors, SIs, and internal teams.
Exceptional stakeholder management, problem-solving, and leadership skills.
Willingness to work on-site in London 1 day per week and Portsmouth 1 day per week (one location can be expensed).
Start Date: September (aligned with the start of the implementation phase).
If you are an experienced Salesforce FSL delivery leader ready to drive a high-impact transformation, please email your latest CV today