Now Hiring: Customer Advisor Full Time Permanent Contract | Northamptonshire Office-based | Monday Friday, 9am-5pm (1-hour lunch) Salary: £24,000 - £27,000 (DOE) I'm currently recruiting on behalf of a well-established, reputable insurance firm based in Northamptonshire, who are looking to expand their team with the addition of a Customer Advisor. This is a fantastic opportunity for someone who enjoys customer interaction, thrives in a small team, and is looking to build a career within the insurance and financial services sector. About the Role The role is varied and customer-focused, involving a mix of administration, policy servicing, and sales support. You’ll be working in a professional, friendly environment where customer service is the top priority. Key Responsibilities include: Responding to customer enquiries (phone, email, and in-person) Processing policy amendments, renewals, and quotations Reviewing existing cover and advising customers on their insurance needs Issuing documentation and correspondence to high standards Identifying cross-selling opportunities and introducing financial services products Carrying out general office and policy adminAbout You We’re looking for someone who is: Self-motivated, reliable, and proactive A strong communicator with good attention to detail Confident working both independently and within a close-knit team Computer literate (Word and Excel essential)Preferred but not essential: Insurance or financial services experience Sales or customer service backgroundMinimum requirements: 5 GCSEs (Grade C / 7 or above), including English & Maths Training & Benefits You’ll receive full on-the-job training, with the option to work towards CII professional qualifications if desired. Benefits include: 25 days annual leave bank holidays (with the option to carry over) Life and income protection schemes Contributory pension Free on-site parking Supportive, team-oriented working culture