IT Manager – Mission Mars
Location: Mission Mars Ground Control – 8 Hewitt Street, Manchester
Salary: £47,500‑50,000 (DOE) per annum + Out of Hours Pay + up to 30% bonus per annum
Working Pattern: Office based with some travel & overnight stays
About the Role
Mission Mars is an award‑winning multi‑concept operator behind iconic brands such as Albert's Schloss, Rudy's, and Albert Hall Manchester. We are looking for an experienced IT Manager to join our central team in supporting over 40 venues. This is a unique chance to own the delivery of world‑class IT support in a dynamic, fast‑paced hospitality environment.
As IT Manager, you will be the final escalation point and project lead, ensuring seamless technology across the entire business.
What You’ll Be Doing
* Own and manage all IT service delivery, acting as the primary escalation point for complex 2nd/3rd line technical issues across 40+ venues and our Manchester HQ.
* Drive critical IT infrastructure projects (upgrades, patch management, capacity planning) in collaboration with the Director of IT.
* Lead the successful installation and commissioning of IT services for all new venue openings.
* Manage IT operations, including capacity planning, budgeting, and ensuring adherence to agreed SLAs across all internal and external support channels.
* Develop and coach 1st and 2nd line support staff, and deliver IT training to non‑technical stakeholders.
Technical Expertise
* Microsoft Stack: Deep proficiency in Exchange, Active Directory, Office 365, and SharePoint administration.
* Networking: Proven experience configuring and troubleshooting network hardware (routers, switches, APs), specifically with Unify/Draytek technologies.
* Security & Compliance: Strong skills in IT Security, risk management/recovery, and compliance standards.
* Infrastructure: Expertise in DNS configuration, domain management, and support.
Essential Experience & Mindset
* 3–5 years in a senior IT support or IT Manager role, ideally in a multi‑site or high‑growth environment.
* IT Qualification (e.g., CompTIA, ITIL, Microsoft Certified or equivalent degree).
* Exceptional customer‑focused support and communication skills, with the ability to translate complex technical issues for non‑technical stakeholders.
* Demonstrable experience leading full project lifecycles (planning, delivery, review) and managing external procurement and support partners.
* Full UK driving licence.
Desirable Knowledge
* Prior hospitality industry IT support experience.
* EPOS support including hardware, software, administration and delivery channel integration.
* Strong reporting skills – MIS, Excel, SQL.
What’s In It For You
* £47,500‑50,000 annual salary, plus £2,000 out of hours emergency support payment.
* Bonus up to 30% (paid quarterly).
* Company pension.
* Loyalty bonus – earn extra for 1 & 2+ years of service.
* 50% discount on food & drink at all Mission Mars venues.
* Family & friends discount.
* Free gig tickets for Albert Hall.
* Open plan and fun office in heart of Manchester city centre.
* 24/7 access to free, confidential and specialist mental health/wellbeing support.
* Optician, Gym, and Cycle2Work scheme contributions.
* An independent culture where your ideas matter.
* Invites to great parties and social events.
* Invite to our Annual Managers Conference.
* Benefit from our Ground Control social calendar.
Additional Information
At Mission Mars, we’re committed to an inclusive and accessible recruitment process for everyone. If you need reasonable adjustments at any stage of your application or interview, just let us know at careers@wearemissionmars.com.
Seniorities and Types
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Information Technology
Industries: Hospitality
#J-18808-Ljbffr