A major service provider in the UK is seeking a bilingual Service Desk Analyst fluent in English and Swedish. This full-time role involves providing level 1 support to internal users, addressing incidents through ServiceNow. Candidates should have experience in a Service Desk environment and possess strong customer service and troubleshooting skills. Qualifications preferred include a degree and ITIL certification. This position will participate in after-hours support, ensuring 24/7 coverage.
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