Job Summary
Chingford Medical Practice is seeking an experienced Care Coordinator to join our well-established and dynamic team. You will work closely with our Practice Manager, Reception Supervisor and team of administrators to provide responsive and efficient care for our patients, coordinating rotas, dealing with prescriptions, referrals and patient recall. This is a fantastic opportunity to work in a supportive and innovative environment where your organisational skills and dedication to patient care will be highly valued. Strong communication, coordination, and problem-solving skills are essential.
Main duties of the job
The Care Coordinator will play a key role in ensuring the smooth running of the practice by coordinating clinical rotas and managing session entries on EMIS Web. They will oversee patient recalls, including flu vaccinations, long-term condition reviews, and overdue blood tests, while also supporting prescribing clerk duties. The role involves raising referrals via e-RS and email, monitoring incoming correspondence, and taking appropriate action, as well as following up on triage outcomes from the triage GP. In addition, the Care Coordinator will provide vital support to the reception team during busy periods or staff absences, helping to maintain seamless operations and delivering a high standard of patient care.
About Us
We are a friendly, well established practice in Chingford, North East London with a diverse patient list of over 10,000 patients. We have 3 GP Partners, 4 Salaried GPs, 2 Practice Nurses, a Diabetic Nurse Consultant, 2 Clinical Pharmacists, 3 HCAs and an FCP. We are the lead practice for our PCN, serving a population over 52,000 and have full access to ARRS staff including social prescribers and FCPs. We are also a long established training practice with all 3 partners approved trainers. We currently have 6 GP trainees as well as 1st, 3rd and 5th Year Medical Students, opportunities to get involved with teaching are always welcomed. The clinical team is assisted by a practice manager and a team of admin and clerical support. We also run an active Patient Participation Group and regularly enjoy team activities as a practice. We use EMIS Web and AccuRx, we also have a high QOF achievement and good CQC rating. We have an onsite car park and cycle storage.
Informal visits and enquiries are welcomed. Please contact our Practice Manager Madeleine Jenkins for any further information.
Details
Date posted: 03 September 2025
Pay scheme: Other – Salary Depending on experience
Contract: Permanent
Working pattern: Full-time, Part-time
Reference number: A2829-25-0001
Job locations
109 York Road, Chingford, London, E4 8LF
Job Description
Job responsibilities
The following are the core responsibilities of the Care Coordinator. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.
* Assist with EMIS Web clinics and coordinate rotas
* Coordinate recall process for long-term conditions and reviews
* Deal with SAR requests and action appropriately within GDPR law
* Assist with prescription queries and cover the prescribing clerk role
* Triage admin, dealing with actions requested by GPs following triage forms completed
* Distributing labs and prescriptions to GPs
* Raising referrals via the NHS e-referral system and emails
* Results admin and chasing results by liaising with hospitals
* Dealing with medical report requests
* Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately
* Welcome patients and visitors to the organisation, directing requests appropriately
* Always maintain a clean, tidy, effective working area
* Support all clinical staff with general administrative tasks as requested
In addition to the primary responsibilities, the Care Coordinator may be requested to:
* Partake in audit as directed by the audit lead
* Support reception staff, providing cover during staff absences
* Book appointments
* Complete opening and closing procedures in accordance with the duty rota
* There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels
Person Specification
Experience
Essential
* Experience of working with general public
* Experience of healthcare administrative duties
* Experience in coordinating rotas
* Strong IT skills
Desirable
* Experience of working in a GP practice
* Experience in EMIS Web
* Flexible to provide cover to reception when needed
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Chingford Medical Practice, 109 York Road, Chingford, London, E4 8LF
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