Your newpanyLocation: Remote (with access to Nottinghamshire Hub).
Salary: £59,693 + Mileage Scheme + Excellent Benefits.
Contract Type: Permanent.
Industry: Housing / Property Maintenance.
A large and progressive housing association has recently undergone a major transformation, adopting a more locality-based structure to better serve itsmunities. As part of this exciting change, a new senior leadership opportunity has emerged within the Property Maintenance Division. This is your chance to join a forward-thinking organisationmitted to delivering high-quality, customer-focused housing services. This role is remote-first, and you’ll be fully equipped to work from home. You’ll also have access to a modern regional hub where you and your team will be encouraged to collaborate, hold meetings, and build a strong team culture.Your new role
As Locality Operations Manager, you will lead the delivery of a responsive, high-quality property maintenance service across your operational area. You’ll be responsible for ensuring that repairs, void refurbishments, and planned works arepleted safely, efficiently, and to a high standard. You will manage and inspire a multi-skilled team, including Locality Area Managers, In-Day Schedulers, and Trade Operatives, fostering a culture of ownership, continuous improvement, and professional development. You’ll also play a key role in embedding a proactive safety culture and ensuringpliance with all relevant regulations.
1. Leading the operational delivery of maintenance services, ensuring value for money and effective resource management.
2. Driving continuous improvement by identifying blockers, testing new approaches, and embedding service-enhancing innovations.
3. Coaching and developing team members, including apprentices and mentors, to build long-term capability.
4. Maintaining a high-performance culture through clear expectations, performance tracking, and early intervention.
5. Managing budgets confidently and ensuring spending remains within targets.
6. Promoting a positive and inclusive team environment through engagement, recognition, and collaboration.
7. Ensuring all safety standards are met and embedded through training, documentation, and leadership.
8. Resolvingplaints constructively and using root cause analysis to drive service improvement.
9. Using performance and productivity data to inform decision-making and uphold cybersecurity and data protection standards.
10. Ensuring all works meet legal and regulatory standards, with accuratepliance documentation.
11. Supporting effective out-of-hours service provision and promoting sustainable, environmentally responsible practices.
What you'll need to succeed
12. Proven experience leading property maintenance services in a housing or similar environment.
13. Strong leadership skills with a focus on people, safety,pliance, and customer service.
14. Previous trade or supervisory experience.
15. Understanding of regulatory frameworks including Health & Safety legislation, Decent Homes Standard, and HHSRS.
16. HNC/HND in Construction or Building Management (or working towards), or CIH Level 4 qualification.
What you'll get in return
17. Salary of £59,693 plus mileage scheme.
18. Remote working with access to a collaborative regional hub.
19. 28 days annual leave plus bank holidays, with the option to buy/sell for up to 5 days.
20. Generous pension scheme and MediCash health plan.
21. A supportive, forward-thinking culture with opportunities for career progression and professional development.