Overview
Assistant Store Manager (Full-Time) at Pandora. 40 hours per week, permanent. Salary between £31,000 and £36,000 per year (full-time equivalent). Working days: Mondays to Sundays (inclusive).
At Pandora, we believe in creating moments that matter for customers and our team. We’re seeking an organised, proactive and results-driven Assistant Store Manager who can lead from the shop floor and in retail operations, inspire a high-performing team to beat targets, and provide world-class service. Pandora is recognised as a great place to work and is committed to fair and professional recruitment practices.
The Role
As an Assistant Store Manager, you’ll support the Store Manager in delivering commercial success, lead, coach and develop a high-performing team, and model our signature selling ceremony for a world-class customer experience. You will be responsible for the store’s successful running and trading in the absence of the Store Manager.
What You’ll Do
* Drive store performance by analysing sales, KPIs, and customer feedback, and use insights to make commercial decisions
* Support the Store Manager in planning and executing business strategies that deliver on sales targets
* Champion visual merchandising and product displays to reflect brand guidelines and maximise commercial impact
* Be a Pandora ambassador on the shop floor with deep product knowledge and a commitment to brand values
* Inspire your team to create personalised and meaningful moments for customers by role modelling our selling ceremony
* Take ownership of excellent customer service standards and resolve escalated issues with professionalism and care
* Support in daily operational tasks including rotas, stock control, till operations, and managing security, health and safety, and compliance
* Plan staffing levels in line with commercial needs and seasonal trends
* Ensure high shop floor standards, smooth stock management, and overall operational excellence
The Successful Candidate
You’ll be a capable leader and team player who thrives in a fast-paced environment, with strong people skills, commercial acumen, and energy that inspires those around you. Prior experience with a leading brand or desirable consumer product retailing is preferred. If you are a senior supervisor or current assistant manager seeking a new challenge, this could be the opportunity for you.
* Proven experience driving sales and profitability in store
* Passion for exemplary customer service and ability to coach a high-performing team
* Strong communication and organisational skills; adaptable to changing business needs
* Positive, can-do attitude with enthusiasm for Pandora product and core values
* Growth mindset with openness to feedback and change
* Well-presented appearance with a taste for desirable products and retail
Why Work With Us?
We value our people and offer a rewards package designed to support your growth and well-being.
* Highly competitive salary
* Monthly bonus of 10% (up to 20% with stretch targets)
* Generous jewellery uniform allowance
* Employee discount
* Wear box access: select jewellery to wear while you’re working
* Exclusive discounts via our online benefits platform
* Support for health, wellbeing, and legal advice through Retail Trust
* Parties, incentives and gifts throughout the year
* Clear career progression and training opportunities
To apply, please click apply and submit your application. Pandora’s recruitment procedures are designed to be transparent and fair for all candidates. If you require reasonable adjustments for interviews, please let us know.
About Pandora
Pandora is the world’s largest jewellery brand, specialising in accessible luxury jewellery made from high-quality materials. Pandora operates in more than 100 countries with thousands of points of sale. Headquartered in Copenhagen, Pandora employs thousands worldwide and is committed to sustainability and responsible business practices.
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