Overview
JRW is looking for an experienced VP of Ops who will be a key member of the executive leadership team, responsible for driving operational excellence across the organization. This role will oversee Customer Experience, IT, HR, and Warehouse/Logistics teams, ensuring alignment with strategic objectives while maintaining a hands-on approach to execution. The ideal candidate is a proven leader who combines strategic thinking with operational precision and is comfortable rolling up their sleeves to solve problems and lead by example.
Responsibilities
* Lead, develop, and mentor the operations teams, fostering a culture of accountability, performance, and continuous improvement.
* Collaborate with executive leadership to define and execute operational strategies that support company growth and customer satisfaction.
* Serve as a strategic partner in cross-functional initiatives, including sales, finance, and supply chain.
* Oversee the customer service and sales support functions to ensure high levels of responsiveness, accuracy, and customer satisfaction.
* Implement systems and processes to improve service delivery and operational efficiency.
* Manage warehouse operations, inventory control, and logistics to ensure timely and cost-effective fulfillment.
* Lead strategic logistic initiatives on warehouse expansions, freight optimization, savings and 3PL and geographic growth.
* Optimize supply chain processes, vendor relationships, and distribution strategies.
* Monitor KPIs to measure performance across all operational areas.
* Identify and implement process improvements to reduce costs, improve quality, and enhance scalability.
* Build high-performing teams through recruitment, training, and performance management.
* Promote a collaborative and results-driven work environment.
* Function as a member of company executive leadership team and participate/contribute to leadership team decisions.
Qualifications
* Bachelor’s degree in Business, Operations Management, or related field.
* 10+ years of progressive operations experience with five years of operations leadership.
* Strong leadership skills: ability to set objectives, delegate tasks, and evaluate performance.
* Experience with system implementations and owning the process.
* Proven ability to lead cross-functional teams and drive strategic initiatives.
* Strong analytical and problem-solving skills with a data-driven mindset.
* Experience with ERP systems, warehouse management systems, and CRM platforms.
* Excellent communication and interpersonal skills.
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