Our Warehouse Team Leaders play an essential role in delivering customer experience across our stores - driving sales, promoting customer loyalty, and maintaining high warehouse standards while assisting the management team.
Responsibilities
1. Unloading deliveries, checking incoming stock, and arranging items correctly.
2. Maintaining the housekeeping of the warehouse and yard, ensuring it is kept safe and tidy.
3. Overseeing warehouse operations to maintain standards and stock control.
4. Supervising and monitoring stock processes and procedures.
5. Working closely with the management team and staff to maintain excellent communication and feedback, highlighting any issues.
6. Supporting and coaching staff members and deputising for the stock controller in their absence.
7. Working on the shopfloor and other store areas as required, including take-to-car deliveries, stock routines, heavy lifting, and gaining new skills and experiences.
8. Handling some key holder responsibilities.
Who We Are Looking For
1. Passionate about delivering the best customer experience and able to thrive in a busy, fast-paced environment.
2. Strong planning, prioritisation, and problem-solving skills.
3. Supervisory experience with the ability to identify training needs and provide feedback.
4. Operational expertise in retail, understanding stock processes and systems; a forklift truck license is a plus.
5. Team-oriented, relationship-builder, and able to enjoy work while celebrating success.
6. Punctual, well-presented, with a positive, hardworking attitude.
7. Eager to learn new skills and gain experiences.
8. Demonstrates our values: teamwork, continuous improvement, positivity, passion for gardens, and customer focus.
What We Offer
1. Generous annual leave entitlement with flexible holiday use.
2. Uncapped store discounts: 50% off in restaurants, 25% in the Garden Centre, 10% in food halls.
3. Access to Wagestream for financial wellbeing support.
4. Support from Retail Trust, including confidential support, virtual GP, free counselling, and retail rewards.
5. Development opportunities via Dobbies Academy and eLearning.
6. A thriving, passionate, diverse team committed to customer satisfaction.
About Us
Founded in 1865 by James Dobbie, Dobbies is the only garden centre retailer with stores in every UK nation. We celebrate garden living all year-round, featuring stores with restaurants or coffee shops, hosting events, and supporting community and charity initiatives. We are committed to being a great place to work, encouraging our colleagues to grow and succeed together.
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