Hours: 37.5 hours on a rotational shift pattern including 2 in 4 weekends
Contract: Hybrid - Leicester.
Salary: Competitive
Role Purpose
Reporting to our Home Claims Leader, the Home Claims Advisor will manage home claims within their authority limit. This role involves delivering effective claims support through desktop settlements or liaising with suppliers, while always being available to the customer.
Job Details:
1. Manage a portfolio of claims with varying complexity to achieve optimal outcomes in line with Hastings 4Cs.
2. Ensure claims are adequately reserved, loss coded, and managed effectively for accurate pricing and reserving.
3. Maintain and navigate various system platforms (e.g., Fintech, GW, Respond).
4. Achieve outcomes that position Hastings as a market-leading home claims handling function, as directed by the leadership team.
5. Collaborate with the Claims Team Leader to maintain best practice documents on technical applications for buildings, contents, recoveries, and subsidence.
6. Handle and resolve complaints, including FOS referrals, and provide feedback to relevant parties as best practice.
7. Ensure fair and reasonable customer expectations are met, providing fair outcomes. Challenge processes and procedures that do no...