Customer Support Specialist Hayes, London Hybrid The Customer Operations team is responsible for providing 5* service to our customers from the point of order through to returning their vehicle. This includes a Fulfilment team that ensures deliveries are smooth, a Customer Care team that provides in life support and a Returns team that supports early terminations and natural end of leases. As the UK’s only B Corp Certified salary sacrifice provider, we’re transforming the future of electric vehicle adoption in the UK through salary sacrifice. Building on that success, we’ve launched The Charge Scheme – an innovative benefit allowing employees to save 20–50% on EV charging via salary sacrifice. Voted 4.9 on Glassdoor and certified by Welcome To The Jungle, it’s never been a more exciting time to join! Key Responsibilities: Ensuring our customers receive a 5* experience during the lifetime of their lease including the returns process. Communicate with our customers by telephone and email, with telephony being our preference. Help lead our customer support enquiries and the management of our email ticketing system. Support our Sales teams to ensure they can also provide the best service possible to potential and current customers. Help to manage the post-order and delivery process for customers and provide regular updates. Work with various stakeholders (including our customers, lease companies, and our internal team) to find the right solution, for each individual customer and ensure that it is delivered at pace. About you: 1 years experience in customer service or aftersales role, supporting in delivery of a software or professional service. Extremely good people skills and excellent written and verbal communication skills. You love to use a proactive and positive mindset to help customers overcome obstacles by identifying their concerns and providing solutions for them - a problem solver! Highly motivated and driven to be part of a growing, successful team. Excellent organisational skills and attention to detail. Benefits: Hybrid working with 2 days in the office (Hayes, London) 25 days holiday bank holidays Add 1 day holiday per year service buy / sell up to 5 days each year Flexible work policy with options to take into account family care Best in class Family Friendly Leave and Pay. Use our own scheme to lease a vehicle through salary sacrifice and save 40-70% to drive a brand new electric car £500 pa. personal development budget £100 home office budget Bupa healthcare Pension Equity options - own a part of the business