We are a technology business operating in the global energy sector.
ENSEK has become the go-to option for top energy suppliers across the globe. Why? Because our technology is a significant step change away from the legacy systems that have historically dominated the market. It's also massively cheaper to adopt the ENSEK solution, with no loss in customer service or standards.
But by far the biggest reason why ENSEK is the best choice in energy supplier software is because of the people who work here and their endless enthusiasm, energy, and the way they support their colleagues. All our clients comment on what great people we have. Our people are our superpower.
That is where you come in.
ROLE SUMMARY
As an ENSEK Business Analyst, you are an integral part of evolving business processes and ideas. You will need to understand business operations, assess new solutions, and liaise between business functions to communicate recommendations for improving the business.
In Professional Services Delivery, we want to be a trusted delivery partner for clients and ENSEK alike. You'll work with a range of clients, so well-honed stakeholder skills are essential. A Business Analyst will need to take ownership of and coordinate review and analysis of business processes with the support of a wider team.
Working as part of the Transformation Office, you will initially support the Managed Service transformation. The work is varied, and the role means you interact with almost everyone in the business. As a key member within ENSEK's Professional Services, you'll be expected to forge trusted relationships across all functions, promote best practices, and identify opportunities for continuous improvement.
KEY RESPONSIBILITIES
* Provide support to the Transformation Office in facilitating the Managed Services transformation.
* Analyze business processes to determine effectiveness and identify opportunities for improvement.
* Identify problems with current processes.
* Collaborate with stakeholders to define and implement process improvements.
* Oversee the implementation of approved process changes.
* Create documentation outlining proposed changes and steps involved.
* Ensure changes are delivered effectively, overseeing implementation as needed.
* Monitor and evaluate new processes to enhance business performance, with a mindset of continuous improvement.
* Facilitate workshops and training sessions with clients.
* Contribute to training and support for those affected by new processes.
Technical Skills
* Proven experience in business process analysis within complex, multi-faceted software environments.
* Experience in Process Improvement and Change Management within a similar industry.
* Experience with software delivery in fast-paced environments.
* Strong IT skills and experience with business process mapping tools.
* Ability to motivate, encourage, and manage others.
* Excellent communication skills, both written and verbal, tailored to the audience.
* Strong relationship management skills with clients, vendors, and team members.
* Entrepreneurial mindset and problem-solving skills, with a structured approach to outcomes.
* Ability to remain calm amid ambiguity or uncertainty.
* Strong negotiation skills for dealing with clients and internal teams.
* Hands-on attitude, willing to 'roll up sleeves' and manage priorities under tight deadlines.
Department: Professional Services
Locations: Nottingham, Remote (Hybrid)
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