Project Manager – Service Management Transformation Project
Leeds (3 to 5 days onsite per week)
6 Month Contract
£500 - £575/day inside IR35
Lorien’s Retail client are seeking an experienced and results-driven Project Manager to lead a number of transformation projects supporting the transformation of their global service desk. This is a business-critical service that supports operations across all departments. The successful candidate will be responsible for managing the end-to-end delivery while ensuring continuous service delivery throughout the process.
Key Responsibilities:
* Lead the end-to-end project workstreams within the Service Management Programme.
* Develop and execute detailed project plans, timelines, risk assessments, and communication strategies.
* Coordinate cross-functional teams, including IT, operations, security, legal, and business units, to ensure alignment and accountability.
* Manage vendor relationships, including setting expectations, overseeing contractual obligations, and ensuring performance.
* Monitor and report project progress to senior leadership, identifying and escalating risks or blockers as needed.
Requirements:
* Proven experience managing large-scale IT or Service Management Transformation projects
* Strong understanding of application development lifecycles, DevOps, and service management.
* Demonstrated ability to manage multiple stakeholders across business and technical domains.
* Exceptional communication, negotiation, and vendor management skills.
* Experience in risk management, issue resolution, and managing high-pressure environments.
* Experience working in complex enterprise environments.
* Experience working with one of the large IT system integrators and offshore delivery teams.
* A good knowledge of service management, ITIL processes and some an understanding of SIAM methodology.
Desirable
* Project management certifications (e.g., PMP, PRINCE2, Agile PM).
* Previous experience in business-critical service delivery roles.
* Strategic thinker with strong analytical capabilities.
* Calm under pressure; able to prioritise and act decisively.
* Collaborative and able to work cross-functionally.
* Detail-oriented, with a strong commitment to quality and service.
To apply, please submit your CV highlighting your relevant qualifications and experience.