* Map current HR processes and recommend how they should sit within the new three-tier model.
* Lead the introduction of employee and manager self-service, supporting the design of online forms, automated letters, and streamlined HR processes.
* Drive the communication and training needed to embed new ways of working across managers, employees, and the HR team.
* Oversee the implementation of Tier 0 support, including FAQs, guidance, and a ticketing system.
* Support the design and introduction of the Tier 1 Shared Services role, defining responsibilities, training, and competencies.
* Contribute to the development of HR dashboards and reporting.
Proven experience of leading HR transformation or shared services projects within a complex organisation.
* Strong project management skills, with the ability to manage multiple priorities and deliver to agreed timelines.
* Experience of implementing HR or payroll systems (ideally MyView / Zellis) and embedding employee/manager self-service functionality.
* Excellent stakeholder management skills, with the ability to influence and collaborate across HR, Finance, IT, and external providers.
* A structured approach to documenting, redesigning, and improving HR processes.
* Strong communication and change management capability, including supporting the development of training and engagement materials.
* Analytical skills with the ability to contribute to reporting and dashboard solutions (knowledge of PowerBI or similar desirable).
£55,000 - £60,000 DOE
* 37.50 hours per week
* 12 Month Fixed Term Contract
Employee Benefits
* Full-time employees receive 28 days of annual leave (inclusive of bank holidays), increasing to 33 days after 5 years of service. Annual leave is pro-rated for part-time or alternative working arrangements.
* Contributable company pension scheme
* 10% store discount at all our retail stores
* Death in Service Benefit
* Long service recognition scheme
MyHB colleague benefits platform with access to:
* Discounts UK wide on retail, leisure, hospitality venues
* Employee Assistance Programme with 24/7 confidential counselling and advice line
* Low-cost voluntary insured health cash plans and cancer cover
#J-18808-Ljbffr