Public liaison officer

Location
Slough Area

Job Type
Temporary or Permanent

Duration
18–24 Months (with potential for longer-term opportunities)

Overview
An exciting opportunity has arisen for an experienced Public Liaison Officer (PLO) to join a major infrastructure improvement project. The role will support the delivery of a large-scale cycleway scheme through residential and commercial areas.

This is a highly visible, community-facing position requiring excellent communication skills, stakeholder management experience, and the ability to build positive relationships with residents, businesses, project teams, and local authority representatives.

The successful candidate will be based both on-site and in the project office, acting as the key point of contact between the project team and the local community.

Key Responsibilities

Act as the primary public-facing representative for the project.
Attend daily project briefings and maintain close communication with site management teams.
Provide regular on-site presence across active work areas.
Deliver letters, notices, and project communications to residents and businesses.
Manage enquiries received via the dedicated public liaison telephone line.
Respond to questions, concerns, and complaints from members of the public in a professional and timely manner.
Escalate issues appropriately and ensure concerns are communicated to project management teams.
Liaise with local authority representatives regarding community concerns and project updates.
Represent the project at community engagement events, public meetings, and local stakeholder forums.
Maintain accurate records of enquiries, complaints, and resolutions.
Support the project team with light administrative duties, including general office administration and stationery ordering.Requirements

Previous experience in a Public Liaison Officer, Community Liaison Officer, Stakeholder Engagement, or similar customer-facing role within construction, civil engineering, highways, utilities, or infrastructure projects.
Proven ability to manage challenging situations and engage effectively with residents, businesses, and stakeholders.
Strong communication and interpersonal skills.
Excellent organisational and record-keeping abilities.
Ability to work independently while maintaining close communication with project teams.
Confident representing the project at public and stakeholder events.
Full UK driving licence preferred.
Working Hours
Typical working hours are Monday to Friday, approximately 8:00am–5:00pm.
Flexible working arrangements may be considered for the right candidate.

If you have previous experience in public liaison, stakeholder engagement, or community relations within construction or infrastructure projects and are looking for your next challenge, we would love to hear from you