This is a new and exciting opportunity for an experienced Quality & Aftersales Manager to help support the continued growth of a well-established business in Leeds. The role: The Quality & Aftersales Manager is responsible for ensuring that products and services meet established quality standards while delivering an exceptional post-sale customer experience. This role oversees quality control processes, manages customer support and warranty functions, and drives continuous improvement initiatives to enhance customer satisfaction and operational performance: Develop, implement, and maintain quality/business management systems and (url removed) CAQ,APQP,PDM etc. Monitor product/service quality and ensure compliance with industry standards and regulations. Continual development of the quality system ensuring that the quality management system conforms to the requirements of IS09001. Lead internal and external audits, inspections, and corrective/preventive actions. Analyse quality data and identify trends, root causes, and improvement opportunities. Collaborate with production, engineering, and suppliers to resolve quality issues. Act as the single point of contact for all customers regarding aftersales technical enquires and warranty matters. Assess warranty claims to determine validity in line with company policy and warranty terms. Handle the initial triage on complaints and customer support issues. Manage the full...