Overview
We are seeking a professional and friendly Reception Manager to join our team. The ideal candidate will be the first point of contact for our clients and visitors, providing exceptional customer service while managing various administrative tasks. This role requires strong organisational skills and the ability to multitask effectively in a fast-paced environment.
Responsibilities
* Greet and welcome visitors in a warm and professional manner
* Answer, screen, and forward incoming phone calls with excellent phone etiquette
* Perform data entry and maintain accurate records in our systems
* Manage scheduling and appointments for staff members
* Assist with clerical tasks such as filing, scanning, and photocopying documents
* Handle correspondence, including emails and postal mail
* Maintain the reception area to ensure it is tidy and welcoming
* Utilise Microsoft Office Suite and Google Workspace for various administrative tasks
* Other job roles include:
* Setting staff rotas,
* Interviewing and selection of new staff,
* Training all staff – on-going,
* Working closely with Sales Office and Accounts,
* Wyndham Rewards loyalty programme – achieve monthly targets.
Qualifications
* Previous Hotel reception experience is essential
* Proficient computer skills, including typing speed and accuracy
* Strong organisational skills with attention to detail
* Familiarity with data entry processes and clerical duties
* Experience using Microsoft Office applications (Word, Excel, PowerPoint) and Google Workspace
* Excellent communication skills, both verbal and written
If you are a motivated individual with a passion for providing outstanding service and possess the required skills, we encourage you to apply for this exciting opportunity to become an integral part of our team.
Job Type: Full-time
Pay: From £28,000.00 per year
Benefits:
* Company pension
* Employee discount
Language:
* English (preferred)
Work Location: In person