Contact information
Shirley Davies
Digital Training Team Leader
shirley.davies10@nhs.net
Kimberly Clarkson
System Manager, Identity Services
kimberly.clarkson@nhs.net
About the role
We are looking for a friendly and outgoing individual to join our Digital Training and Identity Services team. The post holder will provide administrative support to both teams but will primarily support the Digital Training Team.
You will enjoy working as part of a team and have experience of communicating with staff at all levels. As the role supports two distinct functions in Digital Services you will need to be able to work flexibly and adapt to change. Multitasking and organisational skills are essential.
The implementation of an electronic patient record (EPR) is coming soon so this will be a rare opportunity to be involved in a large scale, transformational digital project.
Main duties
The main focus of the role is to provide administrative support to the Digital Training Team. This involves :
* All aspects of training course scheduling and booking management
* Management of the digital training tickets on the Helix (Service Desk) platform
* Registration of users for eLearning
* Monitoring of eLearning completions
You will also be required to support the Identity Services Team. This involves :
* Supporting face to face smartcard sessions
* Network account management
* Management of iServices tickets in Helix
* Routine system administrative tasks, eg management of leavers
Key requirements
* General duties
* Provide advice and guidance to staff using a variety of communication methods, eg phone, email, Service Desk (Remedy) calls, Microsoft Teams and face to face
* Maintain accurate records / file management / scanning
* Deal with post
* Produce standard reports, eg team performance report
* Liaise with key stakeholders and staff from other services, eg Medical Staffing, PDEU, Medical Education etc to obtain and clarify information
* Travel across all Trust sites to support smartcard and training sessions
* Effectively use the following systems (subject to change)
* Care Identity Service (CIS)
* Spine User Directory (SUD)
* Card Management System (CMS)
* Remedy Helix (Call logging software)
* Electronic Staff Record (ESR)
* Oracle Learning Management (OLM)
* Digital Learning Solutions (DLS)
* Active Directory (AD)
* Create, review and update Digital Services pages on the Trust intranet
* Support all Digital Teams with the processing of recruitment onboarding forms. This includes business as usual recruitment as well as large cohorts, eg doctor rotations
* Provide administrative support at a variety of meetings. This includes scheduling, development of agendas, meeting notes and action logs
* Work flexibly across all sites and, on occasion, be willing to amend start and finish times to support service provision
* Be an active member of the Identity Services and Training Teams, contributing ideas and suggestions to improve service provision
* Report any potential risks and issues to the line manager
* Be prepared to support the work of other Digital teams as required commensurate with grade
Be part of MY team
We are an acute trust caring for over one million people in Wakefield and Kirklees. Our 10,000 staff work in patients’ homes, the community, and our three hospitals in Pontefract, Dewsbury, and Pinderfields (Wakefield). We prioritise our people and values so we can deliver the best possible care to patients. Our team is friendly, passionate, and innovative, always seeking better ways to work.
We support work-life balance and foster a diverse, inclusive environment where everyone belongs. Our staff networks offer safe spaces to share ideas and concerns so we can increase awareness and appreciation of equality, diversity, and inclusion. We welcome applicants from all backgrounds and especially encourage members of the LGBTQ+ community, ethnic minority groups, and people with disabilities or neurodivergence to apply, as they are currently underrepresented in the Trust.
If you value caring, high standards, improvement, and respect, join the MY team to make a difference every day.
Application guidance:
We understand that more applicants are using AI technology to help with their applications. While these tools can be useful, they cannot fully capture your skills, knowledge, and experience. It’s important that you personalise your application. Relying solely on AI is not recommended, as it may reduce your chances of success. Our screening process is thorough, so if you have used AI, please make sure to disclose this on your application form.
Our benefits
* Access to the NHS pension plan
* Generous holiday allowance of 27 days plus bank holidays, increasing with 5 and 10 years of service
* Exceptional employee health and wellbeing services
* Extensive benefits and support, including:
* Onsite nurseries and childcare salary sacrifice scheme
* Cycle to work scheme
* Home electronics scheme
* Car lease salary sacrifice scheme
* Working carers support and advice, carers network and carers passport
* Flexible working options and family and carer-friendly policies
* Established staff networks, including LGBTQ+ and Race Equality
* Career progression, training and support
Skilled worker sponsorship
You can find out more about skilled worker and health and care visas on our careers site .