Client Services Associate
đź“Ť 7IM, Princes Risborough, England, United Kingdom
Purpose
To assist Advisers with providing an exceptional ongoing service to clients, as well as supporting the onboarding of new clients into the business.
Responsibilities
* Support Advisers in ensuring the annual ongoing suitability targets are met by setting up meetings, attending meetings and completing the relevant post‑meeting documentation.
* Create Statements of Suitability (SOS) for clients post‑meeting and ensure the annual review process is completed in a timely manner.
* Help to input and process new business application forms including GIA/ISA/SIPP, VCTS/EIS, Protection & Bonds ensuring client accounts are set up correctly including fee rates and account groups.
* Set up fee estimations on Commpay and ensure timely processing of initial fees.
* Complete new business cases on the CRM system (Xplan) including advice events, ensuring the system is kept up to date.
* Maintain compliant advice files in Practice Management System (Xplan).
* Be a second point of contact for clients to assist with queries and updates on transfers.
* Act on dealing instructions directly from clients and the Advisers for ongoing placement including switches, rebalances, investing monies and raising funds.
* Process bond encashments and withdrawals.
* Take responsibility to ensure that all client communication is accurate, appropriate & delivered at the right time, to include emails, letters and reports.
* Liaise closely with 7IM’s Operations team to ensure full communication and understanding, minimising errors and maximising service levels.
* Continually look at ways to enhance operational systems and procedures to maximise efficiencies eg Xplan.
* Continually suggest realistic & appropriate improvements and solutions to problems to your line manager and others across 7IM and review/create procedures when required.
* Filing, in accordance with 7IM and FCA procedures.
* Subscribing to 7IM’s declared Mission and Tenets, & to Treating Customers Fairly (TCF) initiatives.
* Ensure the 7IM VPVPs (Vision, Purpose, Values and Personalities) are followed throughout your working practices.
* Other duties, as reasonably required by the line manager and 7IM.
Skills
* Accuracy and attention to detail.
* Organisation of own workload to meet deadlines.
* Client focused, delivering a high standard of client service.
* Must be proactive and able to use initiative.
* Good communication skills, both oral and written.
* Adaptive to change.
* Proficient in MS Word/Excel.
* Ability & willingness to identify and suggest improvements in processes / service levels.
Knowledge
* Experience in Client Services within Wealth Management is essential.
* Minimum of 2–3 years’ experience in a Financial Services company.
* Product knowledge of pensions, bonds and other wrappers.
* Experience in the onboarding journey of a new client.
* Good working knowledge of all Microsoft office applications specifically Excel.
* Good knowledge of operational administration including settlement and transfers.
Qualifications
* Candidates must demonstrate numeracy & literacy skills to at least A level/Higher standard.
* Working towards or completed an industry examination such as CII Level 4 Financial Planning qualification.
Other Relevant Information
* Reports into the Client Services Team Manager.
About Us
Not Specified
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Other
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