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Reservation and Groups Sales Coordinator, London
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Client:
AccorHotel
Location:
London, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
35a60f04a809
Job Views:
8
Posted:
14.07.2025
Expiry Date:
28.08.2025
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Job Description:
As a Reservations and Groups Sales Coordinator at Novotel London Greenwich, you will handle group enquiries and reservations, managing the booking process from initial enquiry to final details. Your goal is to maximize revenue through lead conversion, upselling, and providing an outstanding guest experience aligned with Accor standards.
Key Responsibilities:
Reservations & Group Sales:
* Manage group bookings (10+ rooms), including leisure, corporate, tour operators, and events.
* Handle reservation enquiries via phone, email, and booking platforms.
* Maintain accurate booking records and coordinate with departments (Front Office, F&B, Housekeeping).
* Prepare contracts, proformas, and invoices.
* Upsell hotel services and packages to increase revenue.
Sales & Client Relations:
* Build and maintain relationships with corporate clients, travel agents, and event planners.
* Participate in site inspections, client meetings, and familiarisation trips.
* Respond promptly to requests and follow up to secure bookings.
* Collaborate with sales and events teams to promote hotel offerings.
Revenue & Reporting:
* Monitor availability and implement revenue management strategies.
* Support forecasting and report on group business performance.
* Stay informed on local market trends, competitors, and pricing.
Qualifications:
* Experience in reservations, sales, or group coordination within hospitality.
* Strong communication and negotiation skills, customer-focused.
* Proficient in Opera PMS or similar systems.
* Organised, detail-oriented, and able to multitask.
* Work well under pressure in a fast-paced environment.
* Passion for hospitality and guest satisfaction.
Additional Information:
We support your growth and learning, offering career development, training, and excellent working conditions. Benefits include hotel discounts and worldwide perks.
We foster a service-oriented, positive culture that values diversity and inclusion.
If you are interested, please click ‘apply’ now! We look forward to your application.
By joining Novotel London Greenwich, part of the Accor network, you will have opportunities to grow, learn, and explore the hospitality industry worldwide. Discover more at heart-of-hospitality.com or on Instagram @heart.of.hospitality
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