Location:
Ashford (TN23 1EP)
Qualifications Required:
GCSE Level 9-4 (or Grade A-C) in English and Maths. Or equivalent in these subjects.
Print Junction provide printed and embroidered work wear and customised clothing.
We take care of everything from logo digitisation to proofing digitally and supplying an embroidery sample. Anything from printed T shirts for a special event to branded mugs. We provide competitively priced T shirts, customised running and sports shirts and one off's for that special occasion.
This is a fantastic opportunity to learn all aspects of account management in a fast-paced, supportive environment while working towards a recognised qualification.
As an apprentice, you’ll learn on the job and gradually take on the responsibilities and knowledge required to become an Account Manager. You will support our friendly team in handling customer enquiries via phone, email and in person. Developing strong communication and customer service skills.
Responsibilities to include:
* Supporting the team in handling customer enquiries via phone, email and in person.
* Assisting in preparing quotes and processing orders.
* Learning to advise customers on the best solutions for their print or workwear needs.
* Helping to coordinate with production to ensure timely delivery of jobs.
* Using internal systems to track and manage orders.
* Gaining confidence in taking client payments and raising invoices.
* Developing strong communication and customer service skills.
Wage
£8.80 per hour
1 hour unpaid for lunch
Hours
35 hours per week
Monday - Friday 9am - 5pm
Skills Required
* Customer care skills
* Problem-solving skills
* Analytical skills
* Logical
* Creative
* Initiative
* Non judgemental
* Physical fitness
Additional Skills:
Have an understanding of Adobe Photoshop and Illustrator – this would be hugely beneficial.
Qualifications Required
GCSE Grade 9 - 4 (or A - C) in English and Maths as a minimum. Or equivalent qualifications in these subjects.
Training Provided
On the job training with the employer whilst working towards the Apprenticeship Standard – Customer Services Practitioner Level 2 Standard will establish an Apprentice’s skills to deliver high quality service to customers both internally and externally. The Apprenticeship will incorporate knowledge of customers and the customer experience, understanding the organisation, its products/services and their role and responsibilities.
Regular work-based assessments/observations carried out by Kent Training & Apprenticeships Tutor Assessor, to determine competency and meet with Awarding Body standards.
As of 1st April 2025, the NMW for Apprentices is £7.55 per hour. This applies to 16-18 year old Apprentices and those aged 19 and over in the first year of their Apprenticeship. For all other Apprentices the Apprentice National Minimum wage appropriate to their age applies.
The wage for Apprentices applies to both time spent on the job plus time spent in training.
The employer has asked that you do not contact them directly. Doing so could jeopardise your application. You will be responsible for your travel expenses to and from your place of work. Therefore, you must have the means to get to your place of work on a daily basis whilst waiting for your first wages to be paid.
KT&A: Kent Training & Apprenticeships are part of Kent County Council and are leading training organisation with over 30 years successful experience. KT&A specialise in high quality work-based training, delivered by qualified staff with personal experience of working in the skill area they teach.
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