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iRecruit Partners Ltd provided pay range
This range is provided by iRecruit Partners Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
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Empowering IT Services SMEs to find top talent and solve hiring challenges. Expert in matching exceptional candidates with businesses to drive…
Role Description
This is a full-time role for a Help Desk Support Engineer. As a Help Desk Support Engineer, your day-to-day tasks will involve technical support, troubleshooting, and providing assistance to end-users across their Telecoms and IT technology stacks.
You will also be responsible for assisting the installation engineers with pre and post installation support. This may include programming routers, and handsets as well as basic user and routing configuration on systems.
This is a hybrid role split between their office in Huddersfield and working from home, so living within a commutable distance is essential.
Essential Skills and Experience
* Previous proven experience within a Telecoms or IT support role or related MSP support experience.
* Knowledge of key systems such as 8x8 and 3CX.
* Experience in dealing with different types of internet connectivity such as leased lines, FTTP and SOGEA.
* Excellent communication and problem-solving skills
* A keen interest in technology and a desire to learn and progress
* Adaptability and flexibility
* Loyal and enthusiastic team player
* Proactive with a desire to learn and develop new skills
* Excellent customer service skills and an ability to communicate professionally with colleagues and customers
* 1st/2nd line IT support experience with exposure to Windows OS troubleshooting, networking and firewalls, with the ability to carry out change requests
* Experience using Microsoft Dynamics 365
* Familiarity with Microsoft 365 administration (Exchange Online, SharePoint, Teams, Intune)
* Experience supporting remote users and managing endpoints through RMM tools or remote desktop solutions
What they can offer you
* Company Bonus Scheme and Personal Incentive Scheme
* Personal development plans and funded training
* A fantastic work environment
Seniority level
* Seniority level
Associate
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
IT Services and IT Consulting and Telecommunications
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