Better places, thriving communities.
Pay: £12.21
Contract: Permanent
Type: Part time
Hours: Zero hour contract
Location: Russells Hall Hospital, Pensnett Road, Dudley, West Midlands, England, DY1 2HQ
In this role as a Helpdesk Operative, you will be working in a busy fast paced environment. You will manage requests coming through to the helpdesk via telephone, ensuring that these are dealt with by logging tasks onto a system.
You will answer calls, raise tasks and log information onto the database, as well as assign these tasks to the relevant Teams and employees. You will produce reports as required and support your team members and departmental colleagues, ensuring that they are well informed.
To be successful in this role you should have experience within a similar role or within a customer service role. You will have a good working knowledge of working with telephones and PCs with excellent written and verbal communication. CAFM system experience would also be an advantage. You will also have a positive can-do attitude with the ability to work well under pressure to ensure to ensure deadlines and targets are met.
In this role as a Switchboard Operative, you will manage requests coming through to the Switchboard, ensuring that these are dealt with within target times. You will answer calls within an agreed number of rings and support departmental colleagues, ensuring that they are well informed.
You should be Available for shifts Monday to Sunday between the hours of 7 am to 3pm or 3pm until 10pm. Full training will be Provided.
Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.
Life cover is the greater of your equivalent annual salary or a minimum of £10, - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .