Digital Marketing Account Manager
Location: Feering, Essex
Job Type: Hybrid, 3 days in office, 2 days at home (first 3 months, every day in office)
Salary: £35,000 - £40,000
Are you a client-focused professional with a passion for delivering exceptional digital and creative projects? We're looking for a Digital Marketing Account Manager to join our growing team. You'll be the driving force behind building strong client relationships, ensuring flawless project delivery, and supporting the growth of accounts.
Benefits:
* Annual Leave: 31 days, including bank holidays.
* Progressive Annual Leave: Increases by 1 day each year after your first full year (up to 5 extra days).
* Birthday Leave: One additional day off on your birthday (post-probation).
* Social Events: Year-round events organised by our Social Committee.
* Private Medical Insurance: Optional after 1 year of service.
* Long Service Awards: Given every 5 years of continuous service.
* Employee of the Quarter: Rewards for top performers each quarter.
* Office Perks: Free tea, coffee, snacks, kitchen facilities, and breakout spaces.
* Beer Fridge Fridays: Weekly drinks to unwind and connect.
* Referral Program: Reward for successful candidate referrals.
* Pirkx Benefits: Access to health, wellness, and lifestyle perks from day one.
* Auto-Enrolment Pension: 3% employer contribution via Scottish Widows (after 3 months).
* Performance Bonus: Discretionary profit-sharing bonus (prorated if mid-year start).
Responsibilities:
* Act as the primary contact for clients, managing communication, problem-solving, and building strong relationships.
* Oversee the planning and delivery of digital, creative, and web projects, ensuring deadlines, budgets, and quality standards are met.
* Collaborate with internal teams (Creative, Development, SEO) to create clear briefs and deliver seamless project execution.
* Proactively identify opportunities to grow client accounts and support business development.
* Manage financial aspects of accounts including quotes, invoicing, and project tracking in Synergist.
* Lead, mentor, and support the Account Executive, fostering their growth and performance.
* Monitor live website and campaign performance (traffic, SEO, UX), providing insights and recommendations to clients.
Requirements:
* Degree in marketing, communications, business management, or equivalent experience.
* Proven Marketing Account Management experience in an agency setting.
* Strong leadership skills with experience managing teams and client relationships.
* Track record of growing accounts and spotting new opportunities.
* Excellent communication, presentation, and interpersonal skills (written and verbal).
* Highly organised with strong project management, time management, and attention to detail.
* Proficient in Microsoft Office; knowledge of Synergist or similar tools is a plus.
* Motivated, ambitious, and able to thrive under pressure in a fast-paced environment.
* Passionate about marketing and industry trends, with a balance of independence and teamwork.
Job Types: Full-time, Permanent
Pay: £35,000.00-£40,000.00 per year
Benefits:
* Company events
* Company pension
* Private medical insurance
* Referral programme
Application question(s):
* Have you managed multiple client accounts at the same time?
* Are you comfortable working in a fast-paced environment with shifting priorities?
* Do you have previous experience as an Account Manager in an agency environment?
* Have you used project management tools such as Synergist?
Work Location: In person