Overview
RVtech West Yorkshire, England, United Kingdom
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As Lead Operations Manager, you’ll be designing and delivering intelligent, data-informed processes that serve learners, centres, and regulators with precision and agility. If you’re a great leader, obsessed with data, good at working across multiple systems, thrive on solving complex problems, and bring a high level of technical acumen, this is your opportunity to lead with impact.
We’re building a Centre Operations function that delivers operational excellence and sets the benchmark for efficiency, innovation and stakeholder service. This is therefore more than just an operations role — it’s a chance to further shape our Centre Operations function through data-driven leadership. We’re looking for someone with a broad mix of sound technical and data capability, including leadership and management skills, data management and analysis, proficiency with Excel and Power Query, and the ability to pick up new systems quickly.
Based in our Wakefield hub, you’ll lead a range of Operations Managers, Delivery Managers, Coordinators, Administrators, and/or Technical Leads. You will develop a culture rooted in continuous improvement, intelligent automation, and analytical precision. By leveraging data to inform decisions and streamline workflows, you’ll ensure our services remain compliant and deliver quality operations.
The Practical Bits
* This is a full-time, office-based role in Wakefield (Office Hub is located at WF1 2UF).
* Centre Operations core hours are Monday to Friday 08:00–18:00.
* Contracted hours alternate 08:00–16:00 on week 1 and 10:00–18:00 on week 2.
* As this is a Senior Manager position, flexibility to meet business needs is expected.
* Occasional travel may be required for internal and external meetings.
* We are currently unable to offer hybrid or remote working for this position.
Bonus: Our Wakefield office is dog-friendly, and we value a positive work environment. Please note that hybrid or home working is not offered for this role at the moment.
As an awarding organisation, we have high-stakes qualifications, including T Levels, and workload peaks in late Spring/early Summer. Teams are expected to provide additional flexibility during this time, including longer hours and some weekend work to meet business needs.
This appointment will be made on merit. We encourage applications from diverse groups and particularly welcome applicants from ethnic minority groups and disabled people who are under-represented.
About The Role
* Drive process improvements using technical acumen and data analysis to streamline workflows and enhance performance.
* Oversee administratively complex centre-facing operations, including second-line support, exam and assessment evidence returns, and results delivery.
* Collaborate cross-functionally with assessment and technical teams to ensure smooth delivery of high-stakes qualifications.
* Lead and inspire a high-performing team, fostering a culture of continuous improvement and operational excellence.
* Champion quality and compliance, ensuring all processes meet regulatory and internal standards.
* Contribute strategically to workforce planning, diversity and inclusion initiatives, and the development of a learning culture.
About You
* Proficiency in data analysis and Excel-based tools (including Power Query), with the ability to create, manage and interpret complex data sets.
* Proven experience in a senior operations management role, ideally within education, assessment, or a regulated environment.
* Excellent problem-solving and organisational abilities, with a sharp eye for detail.
* Strong leadership skills with the ability to motivate and support multi-disciplinary, multi-location teams.
* Confident communicator and relationship-builder, able to influence stakeholders at all levels.
* Skilled in risk and issue management, with a proactive approach to mitigation and resolution.
* Experience with MS Lists and Power Query integration would be beneficial.
Next steps and how to apply
If you think this is the role for you, please submit your CV and complete our short application form using the apply button.
We offer opportunities to develop your skills within an innovative, market-leading organisation, with a competitive benefits package including a base salary, 25 days holiday plus bank holidays, pension, private healthcare, volunteering opportunities, and more. We’re open to discussions about flexible working patterns.
Referrals increase your chances of interviewing at RVtech. We also provide regular updates about new Technical Operations Manager roles in West Yorkshire, United Kingdom.
This job description does not include all duties of the role. The content is for informational purposes and may be updated as needed.
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