Job Description
As the Pre‑Owned Administrator Team Leader, you will oversee the smooth flow of all Pre‑Owned products across the business, leading a team responsible for the end‑to‑end administration of luxury timepieces. You will assess all purchased watches to ensure their condition and required work match purchase details, maintain exceptional standards throughout procurement and administration, and develop effective solutions while upholding the Group's professional image.
You will act as a clear communication link across the business, proactively anticipating challenges and opportunities, planning ahead, and escalating key issues to your line manager when needed.
About You
* Experience within a fast‑paced administrative role.
* Experience of leading teams to deliver a great client experience.
* Ability to co‑ordinate several competing priorities.
* Ability to deliver outstanding results as part of a team.
* IT literate (including proficiency in Microsoft Office) and comfortable picking up new systems.
* Excellent organisational and time management skills.
* Excellent attention to detail and accuracy.
* Able to work under pressure.
* Self‑motivated, proactive approach with a problem‑solving mindset.
About Us
Did you know we're a FTSE‑250 retail company employing nearly 3,000 people across the UK, Europe, and the United States. We're the UK's leading luxury watch specialist in the UK with a significant presence in the US and a complementary jewellery offering. At the last count we have over 190 showrooms across the UK, US and Europe, including 77 dedicated mono‑brand boutiques in partnership with brands such as Rolex, OMEGA, TAG Heuer and Breitling plus seven‑e‑commerce websites! Our success is based on strong, long‑standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading‑edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams. Watches of Switzerland Group has moved our headquarters to a new, state‑of‑the‑art office in Carlton Park, Leicester. The new 75,000 square foot office is located just outside of Leicester city centre and is home to over 500 employees. Surrounded by 32 acres of woodlands with facilities such as a mini market, team lounges, a multi‑faith room and a parent room. Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do – we love to wow our clients and make every interaction with us special and memorable.
Some of Our Benefits
* Holiday Purchase Scheme
* 24/7 Employee Assistance Programme
* 24/7 Virtual GP service
* Share Save Scheme
* Enjoy your Birthday Off
* Free Wellbeing Tools
* Generous Discount Scheme
* Enhanced Maternity Pay
At Watches of Switzerland Group, we celebrate diversity and are committed to building an inclusive environment that embraces employees' unique backgrounds and perspectives. Your application will be reviewed anonymously, focusing solely on your qualifications, skills and experience.
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